Rachel Winsett
Bryantown,MD
Summary
Dedicate professional with proven performance management, leadership, and communication. Meticulous in problem solving and planning. Strongly believes in delivering exceptional customer service through quality in service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Facilities Project Manager
Eastern Research Group, Inc.
Indian Head, MD
02.2024 - Current
- Creates detailed reports outlining project status, milestones achieved, and future steps required.
- Established effective communication channels between all involved parties in order to facilitate successful collaboration.
- Develops long-term strategies for facility maintenance operations in order to maximize efficiency and cost savings.
- Authored requirements documents for various projects submitted for future project budgets such as: building reconstruction, new building automation system, and replacement air handlers.
- Identifies project needs by reviewing project objectives and schedules.
- Communicates with key stakeholders to determine project requirements and objectives.
- Submits project deliverables to clients, consistently adhering to quality standards.
Assistant Project Manager
Welch and Rushe LLC.
Upper Marlboro, MD
11.2020 - 02.2024
- Coordinates, retrieves, and distributes information from project managers, suppliers, and vendors
- Assists management and marketing in developing and maintaining strong business relationships
- Develops scope of work
- Authors standard operating procedures for service department
- Executes subcontract agreements
- Creates and monitors purchase orders for equipment and deliverables
- Assists with assigned sections to drive and maintain overall project budget and milestones
- Prepares and submits budget estimates, schedule of values, progress reports, and cost tracking reports
- Identifies, reviews, and selects vendors and consultants to meet project needs
- Plans, schedules, and coordinates project activities to meet deadlines
- Provides cross-coverage support for other administrative personnel
- Utilizes Microsoft Office Suite to create and revise documents and presentations
- Proofreads and edits correspondence to fix typographical errors or grammatical mistakes
- Creates and authors activity hazard analysis plans for projects
- Reviews project plans to determine compliance with applicable safety standards including complying with government regulated safety
- Serves as the primary point of contact for facilitating operational and administrative inquiries.
Administrative Officer
Akata Global
Chesapeake Beach, MD
09.2016 - 09.2020
- Self-initiated thorough comprehension of the contract as I served as the primary POC in 2017 during an extensive absence of the Project Manager
- Served as the liaison between management and on-site personnel by handling inquiries, interpreting, and administering contracts that aided in resolving work-related issues
- Worked in cooperation with the company and union to resolve pay and leave discrepancies
- Interpreted and explained human resource policies, procedures, and regulations to all on-site staff
- Determined schedules, sequences, and assignments for work activities based upon priority, equipment, and skill of personnel
- Allocated duties based upon the urgency and severity of the work order
- Assigned a daily preventative maintenance schedule in accordance with contractual obligations
- Produced monthly reports to NAVFAC that tracked progress and completion of daily maintenance activities and assigned projects
- Organized yearly scheduled maintenance on all grounds equipment in preparation for the upcoming spring and summer demands
- Maintained knowledge of organizational and government rules affecting purchases and provided ground rules to vendors and on-site staff regarding purchasing processes
- Obtained multiple bids from vendors and sub-contractors to make cost effective decisions
- Tracked status of requisitions, contracts, and orders
- Ensured all IDIQ requests and documents were completed and signed off by the appropriate government officials
- Scheduled the semi-annual HVAC maintenance; one cooling and one heating inspection, and accurately reported all deficiencies to the government
- Managed and coordinated the installment of a new ductless system for Building 1 conference room to alleviate mold and atrocious air quality within the duct system and room
- Resolved humidity issues in Building 4 by coordinating the installation of additional dampers and having the existing dampers opened
- Coordinated with the Fire Safety sub-contractor to inspect the buildings for fire hazards in compliance with fire prevention ordinances, testing and checking smoke alarms and fire suppression equipment per contractual guidelines
- Planned, scheduled, and coordinated with NAVFAC fire personnel, NRL, and Fire Safety sub-contractor to remove the defective sprinkler heads in Building 76 and replace with code compliant sprinkler heads
- Adhered to NAVFAC guidelines for obtaining burn permits for projects involving any welding and/or open flame used on station
- Scheduled monthly maintenance test on the PIV valves with the Fire Safety sub-contractor
- Coordinated and oversaw the maintenance and repairs of the electrical systems
- Scheduled and coordinated the outage and 3-year transformer station maintenance with the high-voltage sub-contractor and NRL
- Proactively examined the facility, assets, and systems to be able to present repair suggestions to NRL
- Per request of INTOP research compound, I organized an electrical sub-contractor to provide and install additional light poles at the compound
- Resolved security issues by quickly scheduling tree removal and fencing repairs in the event of a fallen tree upon security fencing
- Directed grounds crew on the contractual guidelines for the height of the grass in various areas on station
- Instructed grounds crew to clear out the drying beds located at the sewage treatment plant to alleviate any environmental concerns
- Scheduled and coordinated annual backflow maintenance with appropriate sub-contractor
- Proactively responded to underground piping emergencies
- Supervised the repair of the underground piping running under the road leading to Building 4 that also connected downhill into the sewer treatment plant
- Maintained environmental compliance
- Coordinated with NRL Environmental, sub-contractor AC Schultes, and Crandel to camera and cap off the well at Navy Dock Building 37.
Authorization Specialist
Radiology Imaging Associates
Clinton, MD
08.2013 - 09.2016
- Validated insurance and advised patients on benefits
- Complied with insurance regulations dictated by local, state, and federal agencies
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical coding for procedures and services provided
- Complied with HIPAA regulations in handling confidential customer information
- Collaborated with co-workers to manage large volumes of claims
- Scheduled, explained exam preparations, and confirmed appointments with patients in a high-volume medical practice consisting of five locations with a combined total patient flow of 600-700 patients daily
- Maximized office efficiency by answering more than the minimal expectation of seventy-five incoming calls per day
- Addressed, documented, and responded to incoming and outgoing calls and correspondence
- Accurately updated financial information.
Medical Assistant
Capital Foot And Ankle
Great Mills, MD
06.2012 - 08.2013
- Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency
- Conducted patient interviews to gather health history, vital signs, and information about current medical issues
- Reviewed treatment sheets for consistency, completeness, and accuracy
- Assisted with diagnostic testing by collecting and packaging biological for internal and laboratory analysis
- Experienced in front and back-office work: controlling patient flow, controlling patient flow, collecting payments, and assisting in delivering quality healthcare
- Communicated effectively with patients by phone and written correspondence.
Assistant Coach
Charles County Public Schools
Waldorf, MD
08.2005 - 11.2012
- Improved player health by recommending optimal nutritional guidelines
- Organized players' nights and other unique events to promote the program and cultivate positive relations with players, families, and local community members
- Applied evaluation techniques to asses abilities to assign players to appropriate positions on team
- Developed collaborative relationships to recruit new athletes to the program
- Supervised academic progress of student athletes and arranged for tutoring for those with failing grades
- Developed training and exercise programs to meet individual requirements and team play strategies.
Exercise Therapist
Beauchamp Chiropractic
Dunkirk, MD
06.2011 - 06.2012
- Documented observations and baseline measurements to maintain accurate medical records
- Instructed patients in physical therapy to aid in daily living activities
- Explained procedures to patients to reduce anxieties, enhance cooperation for treatment, and facilitate smooth procedures
- Provided exceptional customer service by effectively communicating with patients, families, staff, and hospital personnel
- Collected, documented, and reviewed patients' medical history and within HIPAA guidelines, relayed key information to supervising clinicians.
Teller
Old Line Bank
La Plata, MD
12.2008 - 06.2011
- Assisted customers by phone and in person answering banking questions and recommending solutions
- Maintained an organized filing system and other daily administrative and clerical support tasks to facilitate loans, deposits, and other account services
- Processed all transactions accurately and promptly
- Verified amounts and integrity of every check or funds transfer
- Balanced daily cash deposits and vault inventory with minimal error rate
- Functioned as a pivotal point of contact between bank branches regarding banking guidelines and practices
- Fulfilled diverse duties to provide customer service such as: operate money counters, balance, and replenish the ATM, order money for the vault, and maintain and open accounts
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education
Associate of Arts in English -
College of Southern Maryland
05.2002
Skills
- Client Relationships
- Schedule Management
- Meeting Coordination
- Risk Management
- Project Resource Recommendations
- Project Planning
- Budget Development
- Project Reporting
- Billing Management
- Client Relations
- Regulatory Compliance
- Project Monitoring
- Schedule Coordination
- Purchasing and Procurement
- Quality Control
- Reporting and Documentation
- Requirements Gathering
- Research
- Office Administration
- Proposal Writing
- Time Management
- Negotiation
- Strong Interpersonal Skills
Certification
- Project Management Institute- Project Management Professional Certification, 11/28/2023
- OSHA 30 Hour Certification, 05/2023
Timeline
Facilities Project Manager
Eastern Research Group, Inc.
02.2024 - Current
Assistant Project Manager
Welch and Rushe LLC.
11.2020 - 02.2024
Administrative Officer
Akata Global
09.2016 - 09.2020
Authorization Specialist
Radiology Imaging Associates
08.2013 - 09.2016
Medical Assistant
Capital Foot And Ankle
06.2012 - 08.2013
Exercise Therapist
Beauchamp Chiropractic
06.2011 - 06.2012
Teller
Old Line Bank
12.2008 - 06.2011
Assistant Coach
Charles County Public Schools
08.2005 - 11.2012
Associate of Arts in English -
College of Southern Maryland
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