Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Wolfer

Wethersfield,CT

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender/Restaurant Floor Manager

Max Fish
09.2015 - Current


  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Dance Instructor

Dance 10 Performing Arts Center
09.2013 - 05.2023
  • Monitored student behavior to identify potential issues and address problems appropriately.
  • Facilitated learning of various self-enrichment topics through detailed lesson plans.
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Provided feedback, guidance and support to students on participation and performance.
  • Effectively managed class budgets by sourcing affordable costume options and minimizing extraneous expenses without compromising performance quality.
  • Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
  • Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.

Seasonal Server

Castle Hill Inn & Resort
05.2015 - 09.2018
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Addressed and handled customer complaints in polite and professional manner.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Server/Catering Server

J Restaurant Bar
09.2012 - 05.2015
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Associate of Arts - Liberal Arts And General Studies

Manchester Community College
Manchester, CT
09.2015

Skills

  • Wine Education, Wine Regions Understanding
  • Classic cocktails, Drink Preparation
  • Staff Management, Team Management
  • TIPS Certified, ServSafe Certified
  • Handling Difficult Customers, Patience and Tolerance
  • Service-oriented mindset, Strong multitasking
  • Tableside Service

Certification

  • SSA Primary Certificate Course Training - [2015-2018] [2018-2021]
  • ServSafe Food Handler Course and Assessment Training - [2021-2023]
  • Certified, Sommelier

Timeline

Bartender/Restaurant Floor Manager

Max Fish
09.2015 - Current

Seasonal Server

Castle Hill Inn & Resort
05.2015 - 09.2018

Dance Instructor

Dance 10 Performing Arts Center
09.2013 - 05.2023

Server/Catering Server

J Restaurant Bar
09.2012 - 05.2015

Associate of Arts - Liberal Arts And General Studies

Manchester Community College

Similar Profiles

CREATE PROFILE
Rachel Wolfer