Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Woodring

Columbus,OH

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Ambulatory Patient Access Representive

Nationwide Children's Hospital
03.2023 - Current
  • Research assigned duties for the center for suicide prevention and research. - Qualitative coding of Epic narrative data to teach a machine to use natural language processing to code large amount of Epic narrative data. - Provides excellent customer service to patients and families by applying best practices and standard operating procedures. - Interviews and registers patients in registration areas that report up through Patient Access
  • While Obtaining accurate demographic, insurance, and physician information on registrations. - Screens customer data to ensure patient is eligible for insurance indicated
  • Communicates differences to the customer. - Assists in identifying self-pay patients and referring them to financial assistance when applicable
  • Instructs customer on requirements. - Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.

Production Analyst

Intellinetics
09.2021 - 03.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. - Handled customer complaints, resolved issues and adjusted policies to meet changing needs. - Evaluated employee performance and coached and trained to improve weak areas. - Maintained compliance with company policies, objectives and communication goals.
  • Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the organization.
  • Supported training initiatives by developing comprehensive documentation on key processes within the department''s purview.
  • Assisted in the development of standard operating procedures, streamlining workflows across the department.

Team Leader Manager

La Petite
10.2018 - 09.2021
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Education

High School Diploma -

Worthington Kilbourne High School
Columbus, OH
2006

Bachelor of Arts - General Studies

Southern New Hampshire University
2022

Skills

  • Customer Demographics
  • Technical Proficiency
  • Critical Thinking
  • Microsoft Office
  • Verbal and Written Communication
  • Continuous Improvement Projects
  • Shift Scheduling
  • Customer Service
  • Task Prioritization
  • Originality and Creativity
  • Staff Supervision
  • Administration and Reporting

Timeline

Ambulatory Patient Access Representive

Nationwide Children's Hospital
03.2023 - Current

Production Analyst

Intellinetics
09.2021 - 03.2023

Team Leader Manager

La Petite
10.2018 - 09.2021

High School Diploma -

Worthington Kilbourne High School

Bachelor of Arts - General Studies

Southern New Hampshire University
Rachel Woodring