Rachel Wright
Lubbock,TX
Summary
Results-driven Regional Manager with a proven track record of successfully overseeing and growing multi-unit retail operations. Expertise in strategic planning, P&L management, and team leadership to drive profitability, operational efficiency, and exceptional customer experiences. Skilled in analyzing market trends, developing sales strategies, and implementing effective merchandising initiatives. Adept at talent development, fostering a high-performance culture, and building cohesive teams that consistently exceed sales targets. Excellent communication and relationship-building abilities, collaborating cross-functionally to achieve business objectives. Committed to delivering exceptional results through a customer-centric approach, continuous improvement, and a passion for driving business growth in the retail industry.
Overview
15
15
years of professional experience
Work History
Regional Sales Manager
Northern Tool and Equipment
08.2020 - Current
- Supervise 9 stores with a collective volume of 65 million in sales
- Currently #1 region in the company
- 2022 Regional Sales Manager of the Year
- 4 of the 9 stores rank in the top 10 for the company
- Exceed all company KPI expectations
- Deliver high visual standards, unmatched customer service, and all Store manager positions have been filled from within.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Optimized team performance with newly implemented sales and merchandising procedures.
Store Manager
Northern Tool and Equipment
04.2019 - 08.2020
- High volume location with high shrink, turnover and poor standards
- Increased volume to 13,000,000
- Reduced shrink to less than 1%
- Reduced turnover
- Increased store standards.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Northern Tool and Equipment
08.2015 - 04.2019
- Successfully opened a new location in Lubbock Texas
- Recruited, hired, and developed a new staff
- Exceeded all new store goals and metrics
- Became the regional trainer, lead store opener, special project manager and team mentor for the region.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Demonstration Services Manager
CDS-Club, Costco
09.2014 - 08.2015
- As the event manager I was responsible for the recruitment, hiring and supervision of in-store Product Demonstrators
- I oversaw product preparation and presentation, training and provided superb service to all Club members
- The position required strong communication between warehouse managers, vendors and in-store Product Demonstrators including participation in new location grand openings.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored inventory levels and placed orders to replenish stock.
Apparel Manager
Sears
11.2013 - 09.2014
- As the apparel manager I oversee department up to 8m in sales
- A team of 20-30 associates and could be up to 50
- I plan, organize and schedule based on product flow and business needs
- I am responsible for the overall success of the store and associates, Responsible for the facilitation of new store opening
- Including but not limited to training new team members and management on the overall production process, coach and develop team members to be successful in their position.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Store Manager
Savers
08.2010 - 11.2013
- As the store manager I am responsible for the overall day-to-day business
- I am responsible for the overall financial results of the store including sales, gross margin, expenses and profits
- Oversee training and development of all team members and management by creating a learning environment
- Coach and performance manage
- In 2011 I achieved Presidents club
- To become a member a store manager must achieve all sales goals and exceed profitability by $100,000.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Production Manager
Savers
10.2008 - 08.2010
- As the production manager I was responsible for managing the day-to-day functions of the production process
- Including monitoring the processing of all incoming merchandise, inspection, and pricing
- I ensured the department was meeting goals and quotas to ensure the product gets to the floor
- I also ensure the department achieved payroll expectations to ensure profitability
- Also implementing and administering all company policies and procedures on Loss prevention and Human Resources.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Monitored team budgets to keep projects on task and avoid waste.
- Wrote and conducted formal performance reviews for production personnel.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
Education
Some College (No Degree) -
South Plains College
Levelland, TXSkills
- Proven track record of successfully managing multiple retail units, ensuring profitability and achieving sales targets
- Strong leadership skills, effectively overseeing and motivating teams across multiple locations to drive performance and maintain high standards of customer service
- Exceptional operational expertise, implementing efficient processes and systems to optimize productivity, reduce costs, and streamline operations across all units
- Expertise in inventory management, ensuring accurate stock levels, minimizing shrinkage, and implementing effective replenishment strategies
- Skilled in analyzing market trends and customer preferences to develop and execute effective marketing and merchandising strategies, resulting in increased sales and customer satisfaction
- Demonstrated ability to identify and develop talent, recruiting and training top-performing teams, fostering a positive work environment, and promoting career growth within the organization
- Strong financial acumen, proficient in budgeting, forecasting, and financial analysis, consistently delivering positive financial results across multiple retail units
- Excellent communication and interpersonal skills, adept at building relationships with stakeholders, collaborating with cross-functional teams, and resolving issues or conflicts effectively
- Deep understanding of the retail industry, staying abreast of industry trends, competitors, and market dynamics to adapt strategies and drive continuous improvement
- Results-driven mindset with a focus on achieving and exceeding business objectives, while maintaining a customer-centric approach and ensuring a memorable shopping experience
Timeline
Regional Sales Manager
Northern Tool and Equipment
08.2020 - Current
Store Manager
Northern Tool and Equipment
04.2019 - 08.2020
Store Manager
Northern Tool and Equipment
08.2015 - 04.2019
Demonstration Services Manager
CDS-Club, Costco
09.2014 - 08.2015
Apparel Manager
Sears
11.2013 - 09.2014
Store Manager
Savers
08.2010 - 11.2013
Production Manager
Savers
10.2008 - 08.2010
Some College (No Degree) -
South Plains College
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