Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Wright

Plant City,FL

Summary

Committed customer service specialist with extensive experience. Adept at building strong client relationships and known for upholding the highest ethical standards. Solid team player with a positive attitude, highly motivated to contribute to company success while seeking personal growth and skill development. Proficient in utilizing customer service best practices and exploring solutions to effectively address customer needs. Demonstrated ability to maintain customer trust and satisfaction through effective communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Customer Service Specialist

Sheffield Metals
11.2023 - Current
  • Respond to the customer’s needs as well as inside and outside sales requests in “real time” for price quotations, order entry and placement and communicate order status to customer and outside sales
  • Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction
  • Prepare quotes, order entry, resolve queries and manage production on orders utilizing the ERP system
  • Utilize the Company’s customer relationship management (CRM) system to maintain complete call records and valid customer/account information which supports increased product sales goals
  • Coordinate delivery times with production and Operations Lead to achieve customer satisfaction when normal lead times are not adequate
  • Work with production team for will call and customer pick-up activities to ensure order accuracy and an expedited yet high-level courteous experience inside and outside of the branch.
  • Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables
  • Demonstrate an expertise in collaborating with multiple functions, including sales partners, internal business partners, and acts with a sense of urgency on customer feedback
  • Assist in management of both freight and warranty claims
  • All other duties as assigned

Client Service Representative

Sonoco/Highland Packaging Solutions
04.2020 - 08.2023
  • Coordinate with in-house production staff to ensure orders are scheduled and all deliveries are on time;
  • Order Management - work closely with in-house production staff to communicate customer forecast information and maintain inventory levels based on production schedules and account guidelines;
  • Communicate day to day order, shipment status with customers based on customer written agreements, Sonoco guidelines and production schedules
  • Work closely with account managers to ensure applicable customer situations are resolved and communicated properly, may assist in new projects for customers;
  • Research any current or possible accounts receivable problems; manage resolution with A/R and Account Managers.
  • Managed client accounts by providing accurate data entry services.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Developed strong relationships with customers through friendly interactions and problem-solving abilities.

International Compliance Representative

PUMP SOLUTIONS GROUP, PSG
04.2010 - 06.2019
  • Accurately and efficiently completed export compliance research and documentation for all exports, including Certificates of Origins;
  • Researched and completed all required paperwork for the North American Free Trade Agreement; Ensured Import and Export Licenses were correct and up to date, along with all Compliance Requirements with Management;
  • Reviewed all transaction information for outgoing shipments from the following countries; Canada, Central/South America, Europe, Africa, Middle East, Russia, China and Australia;
  • Developed and kept updated compliance procedures, specifically Exports to ensure proper due diligence was completed; Researched each client/customer with Know Your Customer (KYC) to show reasonable due diligence in challenging, sanctioned, and embargoed countries;
  • Effectively communicated with our shipping department freight information, Inco terms, and necessary Compliance certificates associated with country requirements.
  • Built and strengthened relationships with regulatory representatives, vendors and company customers.

Education

Liberty University

Grand Valley State University
Grand Rapids, MI

Skills

  • Thrives in fast-paced environment
  • Ability to make effective decisions
  • Internal and External Communication
  • Ability to prioritize and complete tasks timely
  • Problem Resolution
  • Price quotes
  • Account Management
  • Shipping procedures understanding
  • Versatile trainer
  • Ability to research data and make sound decisions
  • Knowledgeable in International and Domestic Compliance
  • Analyze data to make recommendations

Timeline

Customer Service Specialist

Sheffield Metals
11.2023 - Current

Client Service Representative

Sonoco/Highland Packaging Solutions
04.2020 - 08.2023

International Compliance Representative

PUMP SOLUTIONS GROUP, PSG
04.2010 - 06.2019

Liberty University

Grand Valley State University

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Rachel Wright