Rachel Yacoob
Bethpage
Summary
Dedicated professional with strong customer service skills and team leadership experience. Proven ability to enhance guest experiences through effective communication and conflict resolution.
Overview
5
5
years of professional experience
Work History
Bakery Team Lead
Dortoni Bakery
Levittown
10.2023 - Current
- Supervised bakery team to ensure efficient daily operations and product quality.
- Trained new staff on baking techniques and safety protocols for optimal performance.
- Developed and implemented streamlined processes for faster product preparation.
- Enforced food safety regulations and cleanliness standards in the bakery environment.
- Communicated with customers to address inquiries and enhance their experience at Dortoni Bakery.
- Maintained a clean and organized workspace throughout the day.
- Organized and delegated tasks to ensure efficient production of baked goods.
- Provided guidance and support to team members when handling difficult customers.
Front Desk Receptionist
Priestley Family Chiropractic
Farmingdale
11.2024 - 02.2025
- Greeted patients warmly upon arrival at the chiropractic office.
- Managed appointment scheduling using practice management software.
- Answered phone calls and addressed patient inquiries promptly.
- Collected patient information and verified insurance details accurately.
- Assisted with billing processes and managed patient payments efficiently.
- Coordinated communication between patients and chiropractic staff effectively.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Event Service Professional
The Sterling
Bethpage
05.2021 - 09.2023
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Maintained cleanliness of store floor, fixtures, counters and displays.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Performed opening and closing duties such as setting up the store display area and cleaning work areas at the end of each shift.
Education
High School Diploma -
Island Trees High School
Levittown, NY06-2024
Some College (No Degree) - Nursing
Adelphi University
Garden City, NYSkills
- Appointment scheduling
- Conflict resolution
- Customer service
- Team leadership
- Effective communication
- Staff training
- Production efficiency
- Customer engagement
- POS system operation
- Professional telephone manner
Timeline
Front Desk Receptionist
Priestley Family Chiropractic
11.2024 - 02.2025
Bakery Team Lead
Dortoni Bakery
10.2023 - Current
Event Service Professional
The Sterling
05.2021 - 09.2023
High School Diploma -
Island Trees High School
Some College (No Degree) - Nursing
Adelphi University