OnBase
RACHEL YACOVISSI
Rock Hill,SC
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
Sheet Metal Workers National Pension Fund
Fairfax, VA
01.2017 - 08.2018
- Greeted visitors and provided information in person and via phone/email, demonstrating strong written communication and interpersonal skills.
- Managed incoming calls using a multi-line (200-line) switchboard, ensuring prompt connection to the appropriate individuals or departments.
- Maintained a tidy and presentable reception area, upholding organizational standards and attention to detail.
- Processed deliveries by signing and coordinating logistics efficiently.
- Executed basic filing, clerical duties, and email/fax communications, utilizing Microsoft Office to support daily operations.
- Updated membership information in the company's SDC Mocha database, ensuring accurate record keeping.
- Assisted co-workers with various clerical tasks as assigned, showcasing adaptability and teamwork.
Administrative Specialist (Mail Clerk)
Sheet Metal Workers National Pension Fund
Fairfax, VA
02.2015 - 01.2017
- Updated membership information in the company's SDC Mocha database, maintaining precise and accurate internal records.
- Opened and processed incoming mail for the Pension Department, scanning documents into the OnBase program and adding them to members' files in compliance with departmental guidelines.
- Operated a Pitney Bowes postage meter for outgoing mail, ensuring proper metering and adherence to mailing protocols.
- Managed email and fax correspondence, demonstrating proficient use of Microsoft Office and technology.
- Performed both hardcopy and digital filing duties, contributing to organized record-keeping systems.
- Provided backup support for the receptionist, ensuring continuity of administrative operations during breaks or absences.
Office Assistant (temporary position)
G4i Development Group Inc.
McLean, Virginia
05.2013 - 05.2013
- Organized the office for an upcoming audit.
- Sorted and filed documents.
- Created labels for file folders and 3-ring binders.
- Punched holes in documents and inserted them into the 3-ring binders.
Historian
National Society of the Daughters of the American Revolution (NSDAR)
Washington, DC
11.2010 - 04.2011
- Company Overview: NSDAR is a non-profit, non-political volunteer women's service organization with about 170,000 members dedicated to promoting patriotism and preserving American history.
- Worked in 3 positions with this organization.
- Answered phone calls and emails for the office of the Historian General.
- Transferred phone calls to other departments.
- Opened, sorted, and date-stamped office mail.
- Processed applications for DAR grave markers for Revolutionary War patriots.
- Approved DAR grave markers for DAR members and processed the marker placement reports.
- NSDAR is a non-profit, non-political volunteer women's service organization with about 170,000 members dedicated to promoting patriotism and preserving American history.
Library Copy Services Representative
National Society of the Daughters of the American Revolution (NSDAR)
Washington, DC
09.2008 - 11.2010
- Worked in 3 positions with this organization.
- Used iMIS and OnBase databases to search for and update membership records.
- Answered questions by phone and e-mail regarding membership inquiries.
- Transferred phone calls to other departments.
- Opened, sorted, and date-stamped office mail.
- Processed orders for copies of approved membership applications.
- Worked scheduled shifts in the technology lab of the library, helping patrons with research questions and usage of computers, microfilm, and microfiche machines.
- Scanned documents for the digital archive.
Documentation Preparation Specialist
National Society of the Daughters of the American Revolution (NSDAR)
Washington, DC
03.2006 - 08.2008
- Worked in 3 positions with this organization.
- Used iMIS and OnBase databases to search for and update membership records.
- Prepared archived documents to be scanned for an online digital database.
- Indexed documents and performed quality assurance.
- Scanned documents.
- Trained new employees.
Cashier/Sales Associate
Linens 'N Things
Fairfax, VA
01.2006 - 05.2006
- Welcomed customers.
- Asked customers if they needed help finding anything.
- Rang up customers.
- Asked customers if they had coupons.
- Processed returns.
- Kept area around cash registers clean and tidy.
- Straightened and restocked shelves.
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Education
Bachelor of Science - History
09.2000 - 05.2006
Skills
- Customer and client relations
- Record preparation
- Transcription and dictation
- Multi-line phone system operation
- Office equipment operations
- Professional and polished presentation
- Customer/Client relations
- Data entry
- Organization skills
- Multi-line telephone systems
- Document control
- Mail distribution
- Front desk operations
- Office administration
- Multitasking and prioritization
- Reception desk management
- Phone etiquette
- Calm demeanor
- Professional demeanor
- Time management
- Clerical support
- Administrative support
- Positive and professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Updated and maintained company database to reflect current and accurate client records
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Work-life balanceCompany CulturePaid sick leavePaid time offWork from home optionHealthcare benefits401k matchCareer advancementSoftware
Microsoft
Timeline
Receptionist - Sheet Metal Workers National Pension Fund
01.2017 - 08.2018
Administrative Specialist (Mail Clerk) - Sheet Metal Workers National Pension Fund
02.2015 - 01.2017
Office Assistant (temporary position) - G4i Development Group Inc.
05.2013 - 05.2013
Historian - National Society of the Daughters of the American Revolution (NSDAR)
11.2010 - 04.2011
Library Copy Services Representative - National Society of the Daughters of the American Revolution (NSDAR)
09.2008 - 11.2010
Documentation Preparation Specialist - National Society of the Daughters of the American Revolution (NSDAR)
03.2006 - 08.2008
Cashier/Sales Associate - Linens 'N Things
01.2006 - 05.2006
Chowan University - Bachelor of Science, History
09.2000 - 05.2006