Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Yager

Kokomo,IN

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

HOA Community Manager

Allstates Property Management
01.2025 - 05.2025
  • Oversees the day-to-day operations of a homeowners association, encompassing financial management, rule enforcement, communication with residents, and coordinating maintenance and repairs, all in collaboration with the HOA board.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.

Production Associate

Package Right
08.2024 - 11.2024
  • I assembled puzzles, potentially operating machinery, and ensuring quality control, working on production lines in a warehouse setting.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.

Production Associate

Corteva Agriscience
12.2023 - 04.2024
  • Responsible for building crates, bagging seeds, stacking pallets, operating machines for beans and wheat.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.

Production Associate

SUBARU OF INDIANA AUTOMOTIVE
05.2022 - 09.2023
  • A Line, Powertrain, 2nd Shift, Upper oil Install. Install various engine parts by following standard work instructions.
  • Participated in training sessions to enhance skills and knowledge.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Assembled products according to changing daily work orders and specific customer needs.

Package Handler

Park 100 Foods
01.2022 - 03.2022
  • Pack food products.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Hostess

Cracker Barrel Old Country Store
12.2021 - 01.2022
  • Greet and seat customers.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Machine Operator/Assembler

DONALDSON'S
06.2021 - 08.2021
  • Assemble air filters while operating a machine.
  • Operated machining equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
  • Maintained equipment performance by lubricating and cleaning components.
  • Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.

Production Associate

SUBARU OF INDIANA AUTOMOTIVE
02.2021 - 05.2021
  • Production Assembly of Trim on Door line.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Resolved issues quickly to maintain productivity goals.
  • Made sure that products were produced on time and are of good quality.
  • Collaborated with other departments to optimize production workflows.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Reviewed production schedules and streamlined processes.

Office Manager

Midwest Eye Consultants
02.2018 - 05.2018
  • I was responsible for all administrative duties. Provide monthly goal reports to my supervisor. Help train employees and help meet goals. Hold monthly meetings with employees and have team building activities. Put together and volunteer in quarterly community activities.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Office Manager

Shallenberger Realty
11.2015 - 08.2017
  • Managed all day-to-day duties involving tenants, owners, vendors, and employees. Collected rental and owner payments and kept careful record. Maintained a high success of a low percentage of outstanding rent and fees owed. Responsible for all communications to the attorney for legal matters. Implemented new and improved forms for leases. Implemented new policies and procedures for the office and forms to be used.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.

Property Manager

Hearn Properties
02.2013 - 05.2015
  • Managed all day-to-day activities involving tenants, subcontractors and property management.Established and implemented leasing goals while managing an effective lease expiration program.Collected and kept careful records of rental payments.Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.Monitored and documented all income, including delinquencies.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Relationship Manager

Key Bank
04.2012 - 10.2012
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.Educated customers on the variety of loan products and available credit options.Provided expert financial advice on mortgage, educational and personal loans.Performed daily maintenance of the loan applicant database.Managed quality communication, customer support and product representation for each client.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.

Personal Banker

Wells Fargo Bank
01.2011 - 02.2012
  • Responsible for opening checking and savings accounts, certificate of deposits, closing loans, and maintaining all service issues that customers had.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

Manager

Citifinancial Inc
07.2003 - 11.2009
  • Responsible for underwriting, closing loans and collecting delinquent accounts. Supervised up to 3 employees. Managed monthly reports and set monthly targets.

Education

Associate of Science - Business Administration

Colorado Technical University-Online
Colorado Springs, CO
08-2026

High School Diploma -

Carroll Consolidated
Flora, IN
06-1999

Skills

  • Scheduling
  • Section 8
  • Property leasing
  • Property management
  • Writing skills
  • Typing
  • Computer skills
  • Office management
  • Property Management
  • Management
  • Guest services
  • QuickBooks
  • Accounting
  • Social media management
  • Microsoft Office
  • Computer networking
  • Front desk
  • Account management
  • Accounts payable
  • Payroll
  • Supervising experience
  • Bookkeeping
  • Leadership
  • Excel (10 years)
  • Billing
  • Accounts Receivable
  • Customer service
  • Fair Housing Regulations
  • Loan Officer Experience
  • Quickbooks
  • Cash register
  • Banking
  • Conflict management
  • Interviewing
  • English
  • Microsoft Office (10 years)
  • Financial accounting
  • Sales
  • Retail sales
  • Organizational skills
  • Communication skills
  • Time management
  • Quality control
  • Schedule management
  • Office Management
  • Cash handling
  • Real Estate
  • Accounts Payable
  • Front Office
  • Accounts receivable
  • Word (10 years)
  • Assembly
  • Property inspections
  • Daily operations management
  • Tenant and eviction laws
  • Resident relations
  • Community engagement
  • Financial budgeting and reporting
  • Operations management
  • Property tours and inspections
  • Relationship building
  • Vendor management
  • Leasing and sales
  • Conflict handling
  • Daily operations oversight
  • Maintenance oversight
  • Schedule planning
  • Online advertising
  • Customer support
  • Customer relationship management
  • Payment processing
  • Calendar management
  • Staff management

Certification

  • Driver's License
  • Certified Notary Public

Timeline

HOA Community Manager

Allstates Property Management
01.2025 - 05.2025

Production Associate

Package Right
08.2024 - 11.2024

Production Associate

Corteva Agriscience
12.2023 - 04.2024

Production Associate

SUBARU OF INDIANA AUTOMOTIVE
05.2022 - 09.2023

Package Handler

Park 100 Foods
01.2022 - 03.2022

Hostess

Cracker Barrel Old Country Store
12.2021 - 01.2022

Machine Operator/Assembler

DONALDSON'S
06.2021 - 08.2021

Production Associate

SUBARU OF INDIANA AUTOMOTIVE
02.2021 - 05.2021

Office Manager

Midwest Eye Consultants
02.2018 - 05.2018

Office Manager

Shallenberger Realty
11.2015 - 08.2017

Property Manager

Hearn Properties
02.2013 - 05.2015

Relationship Manager

Key Bank
04.2012 - 10.2012

Personal Banker

Wells Fargo Bank
01.2011 - 02.2012

Manager

Citifinancial Inc
07.2003 - 11.2009

Associate of Science - Business Administration

Colorado Technical University-Online

High School Diploma -

Carroll Consolidated

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