Rachel Yakimov
Potomac,MD
Summary
Experienced Sales Associate with 4 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Energetic sales associate with excellent track record of effective merchandise presentation, prompt and courteous customer care, and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers.
Reliable sales associate devoted to excellence in supporting store operations and handling customer requests. Multitasks and solves problems effectively to satisfy customers and maximize store profits. Specializes in handling customer needs.
Ambitious student pursuing a career as a therapist eager to contribute developed knowledge in the best way to help others. Skilled in communication and leadership. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
8
8
years of professional experience
Work History
Manager
Sierra’s Piercings
Germantown, MD
02.2025 - Current
- Ensured compliance with regulatory requirements and industry standards.
- Greeted visitors, clients and guests in a professional manner.
- Developed positive relationships with internal customers through effective communication techniques.
- Set up Studio before appointment
- Gather all materials needed by Owner
Server
Buffalo Wild Wings
Rockville , MD
05.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Product Specialist
Fitzgerald Toyota Gaithersburg
Gaithersburg, MD
12.2022 - 10.2023
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
Assistant Teacher
The Young School Meadow Creek
Westminster, MD
03.2022 - 07.2022
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Created calm and disciplined classroom environment to improve student focus.
- Observed student performance and analyzed individual records to assess progress.
- Protected confidential information related to staff and families.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Cultivated and deepened relationships with students and parents.
Sales Associate
Bath & Body Works
Westminster, MD
02.2021 - 04.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Negotiated and closed deals with minimal oversight.
- Offered product and service consultations and employed upselling techniques.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Helped average of 15 customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Program Specialist Assistant
Amazing Kids Club
Hanover, PA
06.2021 - 12.2021
- Helped clients both in and out of the car line and checked them in
- Entered incoming times for all clients
- Prepped crafts for several age groups activities
- Put bins together with supplies each group would need for the day
- Answered all calls over walkie talkie for all groups needs
Volunteer
Cabin John ice rink
Potomac, MD
06.2017 - 08.2021
- Mentored and encouraged young children to develop strong work ethic by being positive role models and practicing skills regularly.
- Oversaw practice sessions to enhance individual skills and team gameplay.
- Upheld safety of all team members during practice, exercise, game play and down times.
- Supervised academic progress of student-athletes and arranged tutoring for those with falling grades.
Customer Service Representative
All Fired Up
Bethesda, MD
04.2019 - 03.2020
- Recommended design techniques to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information to customers regarding All Fired Up's charge card and loyalty program and helped to open and activate new accounts.
- Entered customer interaction details in Clover to track requests, document problems and record solutions offered.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
Education
M.D. - Social Work
McDaniel College
Westminster, MDHigh School Diploma -
Barrie School
Silver Spring, MDSkills
- Sales expertise
- Credit card processing
- Inbound and Outbound Calling
- Retail store support
- Money handling abilities
- Complaint resolution
- Order Fulfillment
- Creative problem solving
- Staff education and training
- Good listening skills
- Merchandising knowledge
- Cash handling accuracy
- Retail loss prevention
- Relationship selling
- Outgoing personality
- Listening skills
- Verbal/written communication
- Sales development
- Energetic self-starter
- Excellent communication skills
- Customer- and service-oriented
- Reading comprehension skills
- Money handling
- Team player mentality
- Reliable and punctual
- Superb time management
- Written and oral communication skills
Timeline
Manager
Sierra’s Piercings
02.2025 - Current
Server
Buffalo Wild Wings
05.2024 - Current
Product Specialist
Fitzgerald Toyota Gaithersburg
12.2022 - 10.2023
Assistant Teacher
The Young School Meadow Creek
03.2022 - 07.2022
Program Specialist Assistant
Amazing Kids Club
06.2021 - 12.2021
Sales Associate
Bath & Body Works
02.2021 - 04.2022
Customer Service Representative
All Fired Up
04.2019 - 03.2020
Volunteer
Cabin John ice rink
06.2017 - 08.2021
M.D. - Social Work
McDaniel College
High School Diploma -
Barrie School
Similar Profiles
Sarah WaldenSarah Walden
Piercing Apprentice at Alchemy Ink Tattoos and PiercingsPiercing Apprentice at Alchemy Ink Tattoos and Piercings
Ashley WatkinsAshley Watkins
Front Desk Receptionist at Hellraiser Tattoos and PiercingsFront Desk Receptionist at Hellraiser Tattoos and Piercings
Nevaeh BellNevaeh Bell
Licensed Tattoo Artist at Av ink & body piercingsLicensed Tattoo Artist at Av ink & body piercings