Rachel You
Portland,Oregon
Summary
Experienced barista skilled in crafting specialty coffee beverages and delivering exceptional customer service. Known for expert brewing techniques, exquisite latte art, and personalized customer engagement. Thrives in high-energy environments and excels under pressure. Seeking to contribute to the luxury ambiance of Porsche Studio, combining coffee expertise with a passion for building connections and delivering premium service.
Overview
5
5
years of professional experience
Work History
Owner / Head Barista
Snow Bunny Coffee
Portland, OR
10.2019 - 09.2024
- Crafted a diverse range of specialty coffee and tea beverages, ensuring precision in flavor, presentation, and consistency
- Built lasting relationships with customers through friendly, personalized service, creating a welcoming atmosphere that fostered community engagement
- Managed all aspects of coffee shop operations, including inventory control, equipment maintenance, and staffing, ensuring smooth daily operations
- Developed and executed seasonal beverage menus, leveraging customer preferences to enhance the overall coffee experience
- Created intricate latte art to elevate the visual appeal of beverages, contributing to customer satisfaction and social media engagement
- Organized and hosted community events, such as birthday parties and wedding celebrations, providing tailored service to create memorable experiences
- Expertise in maintaining a clean, organized workspace in a bustling coffee shop setting
- Committed to continuous improvement and staying informed on industry trends, including new brewing methods and specialty coffee innovations
- Enthusiastic about integrating coffee expertise with the elevated customer service expectations of a luxury brand like Porsche Studio
Education
MBA -
Seokyeong University
Seoul, South Korea02-2017
Skills
- Extensive knowledge of coffee brewing methods and beans
- Expertise in creating visually stunning latte art
- Proven ability to build strong customer relationships and provide personalized service
- Skilled in managing fast-paced environments with high attention to detail
- Excellent communication, both verbal and written
- Collaborative team player with a strong independent work ethic
- Deep understanding of food safety, sanitation, and cleanliness protocols
- Appreciation for luxury brands and creating elevated customer experiences
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Owner / Head Barista
Snow Bunny Coffee
10.2019 - 09.2024
MBA -
Seokyeong University
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