Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RACHEL YOUNG

Monticello,KY

Summary

Dynamic ER Technician and Certified Phlebotomist with expertise in venipuncture and patient care at Lake Cumberland Regional Hospital. Proven ability to enhance patient satisfaction through compassionate service and effective teamwork. Skilled in multitasking and time management, consistently delivering high-quality care in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ER TECHNICIAN/Certified Phlebotomist

LAKE CUMBERLAND REGIONAL HOSPITAL
03.2023 - Current
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
  • Attended regular training sessions to stay current on best practices within emergency medicine field.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Improved patient satisfaction by providing compassionate and efficient care in a fast-paced emergency department setting.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

WAITRESS

MILTONS BURGER HUT
05.2022 - 07.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Proved successful working within tight deadlines and a fast-paced environment.

Daycare Teacher

Little Lambs Child Care
03.2022 - 05.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Sewing Machine Operator

OUTDOOR VENTURE CORPORATION
09.2019 - 03.2021
  • Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
  • Produced high-quality products through careful monitoring of stitch quality and consistency.
  • Supported performance targets by maintaining clean and neat work areas.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.
  • Demonstrated adaptability by quickly learning new machinery models as they were introduced into the workshop setting.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Observed machine production to check operations and proactively adjust settings to maintain targets.
  • Completed high-volume projects within tight deadlines while maintaining exceptional levels of craftsmanship in each piece produced.
  • Reduced errors in garment assembly by following precise patterns.
  • Collaborated with team members to ensure smooth workflow and consistent productivity in a fast-paced environment.
  • Assisted in training new employees on the operation and maintenance of sewing machines, promoting a supportive work environment.

CASHIER/WAITRESS/SERVER/BARTENDER

RW ENTERPRISES LLC
07.2018 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

CERTIFICATE - PHLEBOTOY CERTIFICATION (CPT)

Somerset Community College
Somerset, KY
09-2022

Skills

  • Medical terminology
  • Collecting medical samples
  • Basic patient care
  • Phlebotomy procedures
  • Phlebotomy
  • 12-lead EKG monitoring
  • Venipuncture
  • Patient care
  • MEDITECH EHR software
  • Teamwork and collaboration

Certification

  • Certified Phlebotomy Technician, NHA - September 2024-September 2026

Timeline

ER TECHNICIAN/Certified Phlebotomist

LAKE CUMBERLAND REGIONAL HOSPITAL
03.2023 - Current

WAITRESS

MILTONS BURGER HUT
05.2022 - 07.2022

Daycare Teacher

Little Lambs Child Care
03.2022 - 05.2022

Sewing Machine Operator

OUTDOOR VENTURE CORPORATION
09.2019 - 03.2021

CASHIER/WAITRESS/SERVER/BARTENDER

RW ENTERPRISES LLC
07.2018 - 08.2019

CERTIFICATE - PHLEBOTOY CERTIFICATION (CPT)

Somerset Community College

Similar Profiles

CREATE PROFILE