Rachel Y. Shearer
Arvada,CO
Summary
Experienced educator with museum experience looking to utilize leadership, customer service, and communication skills in a in a museum setting. Reliable and upbeat floral clerk successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
Work History
Floral and Cheese Shop Clerk
King Soopers
01.2023 - Current
- Design custom floral arrangements
- Create and maintain floral displays
- Provide customers with the highest level of service
- Process customer transactions on the POS system with accuracy
- Assist customer orders via telephone, DoorDash, and in person, and facilitate timely fulfillment
- Gained and maintained knowledge of the products sold within the cheese shop.
- Earned Murray’s Cheese Red Jacket after completing the course and exam
- Prepared, packaged, and labeled merchandise for sale
- Actively listen to customer wants and suggest products based on those interests
- Maintain an awareness of inventory and stocking conditions, and communicate needs to the manager
- Perform duties while interacting with minors, individuals with special needs, and/or older adults
Program Lead II
YMCA Metro Denver
10.2022 - 01.2023
- Oversee and manage the Out of School Program designed to meet the developmental needs of 5 to 12-year-old students
- Deliver professional customer service and relationship building skills to create a welcoming environment for all
- Plan engaging daily after school, in-service and holiday activities appropriate for all age groups
- Follow and reinforce the safety and health protocols for the safety of the children attending the program
- Maintain essential record keeping such as attendance and communicate information to families as necessary
Seasonal Nederland Mining Museum Coordinator
Boulder County Parks & Open Space
04.2019 - 07.2021
- Manage operations of the Nederland Mining Museum and Assay Office Museum
- Engage volunteers by identifying areas of interest and skill
- Conduct volunteer trainings and provide opportunities for continuing education
- Utilize Discover Volunteer Management software
- Lead museum tours including a daily talk on hard rock mining
- Guide driving tours to mining sites of historical significance within Boulder County
- Track visitor statistics and attendance at guided tours
- Assist with other Cultural History special events
- Catalog museum artifacts using Past Perfect software
Seasonal Park Ambassador
Boulder County Parks & Open Space
07.2020 - 10.2020
- Educated Park guests about trails, wildlife, leave no trace ethic and other park regulations, especially Covid-19 protocols
- Participated in work projects with Park Ambassador team
- Serve as the public image of Boulder County Parks and Open Space
- Patrol trails and monitor parking lots at assigned properties
- Communicate with BCPOS Rangers when necessary for regulation enforcement and emergencies
- Collect and report data about park visitation, usage and violations
Educational Performer/Summer Camp Educator
Denver Museum of Nature and Science
03.2018 - 03.2020
- Inspire and engage camp participants in museum programs
- Present dynamic content through experiential activities such as science experiments, dissections and interactive games
- Perform and role-play characters for museum presentations
- Collaborate with co-educators, teen volunteers and camp coordinators to ensure high quality programming
- Demonstrate high ethical standards and exemplify DMNS values of respect, integrity, excellence and empathy
Outreach Education Program Facilitator
Golden History Museums
09.2016 - 03.2020
- Instructed and leads a 90-minute lesson called Building Colorado in elementary school classrooms
- Promoted interest in visiting and supporting the museum through positive community interactions
- Facilitated student groups to actively participate and make decisions collaboratively
- Collaborated with teachers and school staff to provide information about program activities
- Communicated with Student & Family Outreach Coordinated to develop and enhance quality programming
- Traveled to elementary schools throughout the Denver Metro Area
- Provided safe, fun and creative environment for student learning
- Organized and maintained program materials
English/ELD Teacher
Thornton High School
09.2015 - 05.2016
- Instructed IB Standard Level English, Accelerated Reading and Intermediate English classes
- Planned and designed curriculum using district, state, common core and IB standards
- Built classroom communities to enhance student learning and engagement
- Collaborated with cross content educators
- Trained in Sheltered Instruction Observation Protocol (SIOP) to support English language acquisition of linguistically diverse learners
Substitute Teacher
Adams 12 Five Star Schools
10.2007 - 09.2015
- Instructed multiple classes in numerous long-term substitute positions in the Social Sciences, Language Arts, Mathematics and Science content areas
- Managed classrooms, implemented lesson plans, and provided instruction at the middle and high school levels
- Collaborated with teacher colleagues, administrators and paraprofessionals to meet the diverse learning styles of all students
- Recorded student grades and attendance using Infinite Campus and PowerSchool software
- Communicated with parents via e-mail, telephone and conferencing to support student achievement
- Planned and designed lessons to meet Colorado state educational standards for the content area and grade level
Education
Bachelor of Arts - Behavioral Science, Minor: Secondary Education
Metropolitan State University of Denver
Denver, CO12.2006
Skills
- Volunteer Management
- Customer service
- Public speaking
- Microsoft Office Suite
- Strong organizational skills
- Instruction and presentation
- Customer engagement
- POS systems
- Store opening and closing
- Product display
- Adaptability and flexibility
- Building rapport
LANGUAGES
English Proficient
Spanish Elementary Proficiency
Awards
- Recognition of Excellence Educational Testing Service Praxis II Social Studies Content
- President’s Honor Roll Metropolitan State University of Denver, Awarded for Fall 2005 and Spring 2006
- Presidential Academic Achievement Transfer Scholarship Metropolitan State University of Denver, Merited for outstanding academic achievement 2004-2006
Conferences
Directors of Volunteers in Agencies –DOVIA Golden, CO October 2019
References
References available upon request
Interests
- Hiking
- Avid Reader
- Gardening
- Photography
- Documenting and sharing travel experiences
- Historical Exploration
- Growing herbs, vegetables, or fruits in home gardens
- Animal Care
Timeline
Floral and Cheese Shop Clerk
King Soopers
01.2023 - Current
Program Lead II
YMCA Metro Denver
10.2022 - 01.2023
Seasonal Park Ambassador
Boulder County Parks & Open Space
07.2020 - 10.2020
Seasonal Nederland Mining Museum Coordinator
Boulder County Parks & Open Space
04.2019 - 07.2021
Educational Performer/Summer Camp Educator
Denver Museum of Nature and Science
03.2018 - 03.2020
Outreach Education Program Facilitator
Golden History Museums
09.2016 - 03.2020
English/ELD Teacher
Thornton High School
09.2015 - 05.2016
Substitute Teacher
Adams 12 Five Star Schools
10.2007 - 09.2015
Bachelor of Arts - Behavioral Science, Minor: Secondary Education
Metropolitan State University of Denver
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