Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Yung

Glasgow,MO

Summary

Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Office Manager

Missouri Cancer Associates
Columbia, MO
10.2023 - Current
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Organized company events including holiday parties, team building activities .
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Patient Services Coordinator

Fayette Medical Clinic
Fayette, MO
09.1991 - 07.2022
  • Greeted patients and visitors in a friendly and professional manner.
  • Ensured medical records were accurately updated with patient information.
  • Assisted with scheduling appointments for patients.
  • Coordinated insurance authorization for procedures and tests.
  • Provided administrative support to physicians, nurses, and other healthcare personnel.
  • Managed the flow of incoming calls from patients and other healthcare providers.
  • Processed referrals for specialty care services as needed.
  • Prepared correspondence, reports, memos, and other documents as requested by management staff.
  • Answered questions from patients regarding their accounts and billing inquiries.
  • Performed data entry into electronic health record system.
  • Maintained accurate documentation of patient visits and follow-up care plans.
  • Assisted with filing insurance claims on behalf of patients.
  • Coordinated the release of medical records to third parties upon request.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Reviewed patient charts prior to physician visit to ensure accuracy.
  • Facilitated communication between clinical staff members to ensure continuity of care.
  • Registered new patients in accordance with HIPAA guidelines.
  • Resolved customer service issues in a timely manner according to established policies.
  • Ensured all patient forms were completed properly before submitting them for processing.
  • Updated patient demographic information as needed in EHR system.
  • Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Assembled registration paperwork and placed identification bands on patient.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Guided patients through the completion of consent and other required medical forms.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Assisted in the implementation of new technologies and processes to improve patient access services.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Stayed current on community-based resources and services useful to patients.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Drafted educational brochures and informative newsletters for patients and staff.

Education

Some College (No Degree) - General Studies/Nursing

Moberly Area Community College
Moberly, MO

Skills

  • Customer Service
  • Office Management
  • Inventory Control
  • Administrative Support
  • Policy Development
  • Employee Supervision

Certification

I have completed multiple training courses: Front line leaders academy, How to supervise people, comfortable computing, Effective communication, Office Leadership certification and many more.

Timeline

Office Manager

Missouri Cancer Associates
10.2023 - Current

Patient Services Coordinator

Fayette Medical Clinic
09.1991 - 07.2022

Some College (No Degree) - General Studies/Nursing

Moberly Area Community College

Similar Profiles

CREATE PROFILE
Rachel Yung