Open To Work
Rachel Yvonne Ferrington
Farmers CO-OP
Edison,OH
1
Certificate
15
Years of experience
Certified Fraud Examiner (CFE) and Criminal Justice student with 5+ years of experience in fraud analysis, risk mitigation, and government/legal operations. Trained and qualified as a fraud analyst at JPMorgan Chase, using internal AML/BSA, fraud, and elder-abuse coursework and systems to investigate high-risk activity. Background includes deputized juvenile court work, high-trust financial investigations, and executive-level administration, all grounded in clear, trauma-literate communication and pattern-based thinking.
Work History
Administrative Assistant
3 Years 4 Months- Managed complex calendars, expense reports, and multi-channel communications for senior leadership during high-volume seasons.
- Planned and executed company-wide events, seminars, and team-building retreats that supported employee engagement and retention.
- Implemented a revised digital and physical filing system that reduced document retrieval time and improved audit readiness.
- Managed vendor relationships and inventory procurement, preventing downtime in office and field operations.
Juvenile Deputy Clerk (Deputized)
1 Year 8 Months- Deputized under Judge Hall and supported juvenile court operations for Judge Hall, Judge Hickson, Judge Elkin, and traveling judges.
- Coordinated emergency and routine hearings across multiple agencies, maintaining 100% compliance with court timelines and scheduling demands.
- Read rights to juveniles and families in clear, accessible language to ensure understanding of the process and their legal protections.
- Coordinated appointment of legal counsel for juveniles, working with judges and staff to ensure timely attorney assignments.
- Maintained sensitive juvenile records and case files in line with court rules, confidentiality standards, and retention policies.
Fraud Analyst / Senior Service Specialist
6 Years- Completed all required JPMorgan Chase fraud, AML/BSA, elder financial abuse, and information security trainings to qualify for and maintain a fraud analyst role.
- Used internal fraud and monitoring platforms (including AXIS and KITE-style investigation and training systems) to analyze activity, identify account takeovers, elder abuse, and counterfeit items, and determine next steps.
- Detected and escalated high-risk elder-abuse cases, coordinating internally and with law enforcement to protect vulnerable customers from ongoing financial harm.
- Authorized and managed account restrictions to prevent further loss while balancing customer impact, regulatory expectations, and emerging fraud patterns.
- Served as Branch Manager Liaison, coaching frontline staff on fraud red flags, de-escalation, and translating technical investigations into clear guidance for customers.
- Resolved high-level customer escalations through deep-dive research, detailed documentation, and collaboration with technical and back-office teams.
Director / Operations Manager
3 Years 7 Months- Directed daily operations for a licensed childcare center serving over 100 children, overseeing staffing, scheduling, parent communication, and regulatory compliance.
- Negotiated wholesale contracts with local businesses, saving the organization thousands of dollars per month in food, supplies, and services.
- Developed the company’s first formal disciplinary and new-hire orientation programs to meet strict state certification and licensing standards.
- Led marketing and community outreach that built the majority of the center’s client base and supported successful state certification.
Education
Associate of Applied Science - Criminal Justice
- Relevant coursework: Introduction to Criminal Justice (A); Drugs and Narcotics (A); Holocaust & Modern Genocide (A); English Composition I (B); Academic and Career Success (B)
- GPA: 3.68
High School Diploma
Skills
Administration: Executive calendar management; expense reporting; records management; travel coordination; multi-channel communication
Compliance & Risk: Fraud detection (CFE); AML/BSA training; risk triage; conflict resolution; legal documentation; regulatory awareness
Operations: Employee orientation; billing/collections; vendor relations; HR procedures; event planning; process improvement
Technical: Microsoft Office (advanced Excel); Google Workspace; database management; internal banking and fraud platforms (including investigation and training systems such as AXIS and KITE-style courseware); Discord
Certification
- Certified Fraud Examiner (CFE)
- JPMorgan Chase internal trainings in fraud investigation, AML/BSA compliance, elder financial abuse awareness, and information security (course titles available upon request)
Timeline
Administrative Assistant
Farmers CO-OP
07.2018 - 11.2021Read More
Juvenile Deputy Clerk (Deputized)
Morrow County Common Pleas Court, Juvenile Division
11.2016 - 07.2018Read More
Fraud Analyst / Senior Service Specialist
JPMorgan Chase & Co.
11.2010 - 11.2016Read More
Director / Operations Manager
Leaping 2 Learn
04.2007 - 11.2010Read More
Mount Gilead High School
High School Diploma
Read More
Marion Technical College
Associate of Applied Science from Criminal Justice
Read More