Rachel Zamora
Miami,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician position. Ready to help team achieve company goals. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Four years of progressive IT experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking IT Technician position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
Work History
Store Manager/Sales Manager
AT&T Wireless
Miami, FL
07.2020 - Current
- Submitted reports to senior management to aid in business decision-making and planning.
- Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Planned and prepared work schedules to assign all of team members to specific tasks.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed newly formed Holding Department which oversaw account sales, marketing, insurance and credit sales, rental and towing and customer satisfaction.
- Recruited and trained team members, as well as supported other departments with mentorship.
- Developed relationships with clothing vendors and freight operators.
- Drafted shipment documentation and maintained accurate files.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Created employee schedules to align coverage with forecasted demands.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Managed day-to-day staffing and handled scheduling for all store employees.
Assistant Manager/Manager
Dominos Pizza
Miami, FL
01.2018 - 06.2020
- Strong background in marketing, business development, and project management.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Mentored team members to enhance professional development and accountability in workplace.
Manager Deli Department
Fresco Y Mas
Miami, FL
05.2017 - 12.2017
- Developed and implemented systems to maintained accurate records of product costs, production and losses.
- Contributed to schedule creation and set daily priorities for supervisory staff.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Negotiated with suppliers for favorable pricing and delivery schedules.
- Purchased products for deli department according to store product guidelines.
- Developed and implemented standard and special menu items and deli selections.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
Cashier
Winn Dixie
Miami, FL
01.2017 - 05.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on sales software system operation.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identifications during alcohol and tobacco sales.
- Created price tags and merchandise signs.
- Collected and authorized payments of guests.
- Reviewed new promotions and monitored price changes.
- Processed customer refunds and exchanges according to established guidelines.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Office Administrator
Budget Cleaning USA
Miami, FL
08.2016 - 12.2016
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow and readability.
Education
Bachelor of Science - Information Technology
Hodges University
Naples, FL12.2022
Associate of Science - Computer Science
Miami Dade College
Miami, FL12.2018
High school diploma -
Miami Killian Senior High School
Miami, FL05.2017
Skills
- Scheduling
- Sales
- Microsoft Office
- Management
- Inventory
- Data Entry
- Customer Service
- Computer skills
- Business Development
- Retail Management
- Sales Management
- Store Management Experience
- Desktop support
- QuickBooks
- Leadership
- Retail sales
- Negotiation
- Training & development
- E-commerce
- Web design
- Responsive web design
- Supervising experience
- Windows
- IOS
- Mac OS
- Google Docs
- Front desk
- Typing
- Computer hardware
- Databases
- IT support
- LAN
- Spanish
- Bilingual
- Telecommunication
- Change management
- Salesforce
- Analysis skills
- Computer networking
- DNS
- Help desk
- Microsoft Windows Server
- Active Directory
- TCP
- Swimming
- Software troubleshooting
- Network security
- Information security
- Data analytics
- Certifications and Licenses
- CompTIA A
- CompTIA Network
- Budgeting and Expenditures
- Sales Projections
- Google AdWords
- Detail-Oriented
- Advertising Campaigns
- Friendly and Patient
- Microsoft Certification
- Troubleshooting Network Issues
- Computer Diagnostics
- Issue and Resolution Tracking
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Store Manager/Sales Manager
AT&T Wireless
07.2020 - Current
Assistant Manager/Manager
Dominos Pizza
01.2018 - 06.2020
Manager Deli Department
Fresco Y Mas
05.2017 - 12.2017
Cashier
Winn Dixie
01.2017 - 05.2017
Office Administrator
Budget Cleaning USA
08.2016 - 12.2016
Bachelor of Science - Information Technology
Hodges University
Associate of Science - Computer Science
Miami Dade College
High school diploma -
Miami Killian Senior High School
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