Rachel Zebro
Long Beach,CA
Summary
Human Resources Executive with 20 plus years of experience in corporate and private environments. Strong background in hiring, training and dismissal processes. Strong organizational, analytical and interpersonal skills to connect effectively with various levels of employees. Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.
Overview
20
20
years of professional experience
Work History
Sr. Human Resources Business Partner
Lendistry
06.2021 - Current
- Partnered with senior leadership to align HR strategies with business objectives, resulting in improvement in organizational effectiveness.
- Led the design of the performance management process, increasing feedback cycles and driving a increase in employee satisfaction.
- Implemented a new HRIS system to streamline HR processes and improve data accuracy.
- Managed employee relations, resolving conflicts and fostering a positive work environment.
- Educated employees on company policy and kept employee handbook current.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
Owner
Z Consulting
01.2018 - 11.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Administrative and Operations Manager
Montana Center For Laser Denistry, PLLC
04.2004 - 05.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with patients to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic patients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
No Degree - Psychology
University of The Rockies
Denver, COBachelor of Arts - Psychology
Ashford University
Ohio06.2011
Associate of Arts - Communication Studies
Long Beach City College
Long Beach, CA05.2000
High School Diploma -
Horizon High School
Los Alamitos, CA06.1995
Skills
- Managing Employee Relations
- Scheduling
- Coaching and Mentoring
- Business Development
- Financial Management
- Business Administration
- Human Resource Management
- Staff Management
- Partnership Development
- Relationship Building
- Negotiation
- Client Service
- HR Strategy & Execution
- Talent Acquisition & Retention
- Performance Management
- Employee Relations
- Regulatory Compliance
- Conflict Resolution
Timeline
Sr. Human Resources Business Partner
Lendistry
06.2021 - Current
Owner
Z Consulting
01.2018 - 11.2021
Administrative and Operations Manager
Montana Center For Laser Denistry, PLLC
04.2004 - 05.2021
No Degree - Psychology
University of The Rockies
Bachelor of Arts - Psychology
Ashford University
Associate of Arts - Communication Studies
Long Beach City College
High School Diploma -
Horizon High School
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