Rachel Zellmer
Minneapolis,MN
Summary
Dedicated professional with a track record of achieving company goals through consistent and organized practices. Thrives under pressure and adapts to new situations to enhance organizational brand. Experienced Store Manager with high energy, setting and enforcing standards for staff satisfaction and performance targets. A dynamic relationship-builder with an organized and careful approach to maximize team efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
The North Face
01.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Shop Manager
Anna Be Bridal
03.2022 - 01.2023
- Motivated team members through regular feedback, recognition, and coaching, resulting in higher employee engagement levels.
- Streamlined appointment scheduling for improved client experience and increased daily bookings.
- Enhanced customer satisfaction by providing personalized bridal consultations and styling recommendations.
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
- Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service.
Operations Supervisor
Animal Humane Society
08.2021 - 03.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Assistant Store Manager
Vans
06.2018 - 08.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Education
No Degree - Psychology
University of Wisconsin - Oshkosh
Oshkosh, WIHigh School Diploma -
Lourdes Academy
Oshkosh2013
Skills
- Team Development
- Customer Service Management
- Retail Inventory Management
- Store Merchandising
- Payroll Management
- Talent Recruitment
- Shift Scheduling
Timeline
Store Manager
The North Face
01.2023 - Current
Shop Manager
Anna Be Bridal
03.2022 - 01.2023
Operations Supervisor
Animal Humane Society
08.2021 - 03.2022
Assistant Store Manager
Vans
06.2018 - 08.2021
No Degree - Psychology
University of Wisconsin - Oshkosh
High School Diploma -
Lourdes Academy
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