Rachel Ziehnert
Highlands Ranch,CO
Summary
Dynamic and dedicated professional with a strong foundation in customer service and organization. Brings ten years of experience balancing home management, small-business operations, and community leadership with exceptional communication, problem-solving, and attention to detail. Highly motivated to apply these strengths toward delivering patient-centered care and succeeding in a rigorous nursing program.
Overview
11
11
years of professional experience
Work History
Family Manager
Self-employeed
Highlands Ranch, CO
06.2016 - Current
- Coordinated schedules, appointments, school activities, and household operations for a family of five.
- Managed budgeting, meal planning, logistics, and daily problem-solving in a fast-paced environment.
- Oversaw health, safety, and development needs, demonstrating patience, communication, and crisis management.
- Balanced household responsibilities while running a home-based business.
Girl Scout Troop Cookie Manager
Volunteer
Highlands Ranch, CO
12.2024 - Current
- Oversaw all aspects of cookie program operations, ensuring effective inventory control, order submission, product distribution, and financial reconciliation.
- Trained troop members and families on safety guidelines, sales strategies, and digital ordering systems.
- Organized booth sales and coordinated timely pickup and distribution of cookies between cupboards and families.
- Ensured compliance with all council policies and guidelines.
Home Cake Decorator
Self-employeed
Highlands Ranch, CO
03.2021 - 08.2025
- Designed custom cakes tailored to client preferences.
- Managed end-to-end business operations, including scheduling, marketing, sales, inventory, and on-time deliveries.
- Maintained a clean and organized workspace compliant with food-safety guidelines.
- Identified and resolved production challenges to ensure safe, successful, and timely completion of orders.
- Cultivated trusting relationships with repeat customers through consistency, reliability, and professionalism.
Retail Store Owner of
Unlisted Market
Centennial, CO
12.2014 - 04.2019
- Managed daily store operations and ensured efficient workflow.
- Built relationships with vendors to secure favorable terms and supplies.
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Scheduled staffing shifts and monitored employee performance.
- Assisted customers with product selections based on their individual needs and preferences.
- Developed marketing strategies for the store in order to increase sales.
- Analyzed sales data to identify trends and make adjustments.
- Ensured compliance with all applicable laws and safety standards.
Skills
- Customer service orientation
- Logistics coordination
- Attention to detail
- Resourcefulness
- Multitasking
- Time management
- Problem solving
- Safety awareness
- Adaptability and flexibility
Timeline
Girl Scout Troop Cookie Manager
Volunteer
12.2024 - Current
Home Cake Decorator
Self-employeed
03.2021 - 08.2025
Family Manager
Self-employeed
06.2016 - Current
Retail Store Owner of
Unlisted Market
12.2014 - 04.2019