Rachel Zimmerman

Answer and process 911 calls and efficiently dispatch officers to field arrangements.

Facilitate communications between police, fire and EMSA through radio dispatch.

Assist citizens needing to pick up police reports.

Efficient in Oklahoma Law Enforcement Telecommunications system to run license plates, drivers license, locate stolen vehicles and missing persons.

Efficient in online searches for outstanding warrants.

Processing paperwork for prisoner release.

Notary

Data entry, Maintaining logs and records of calls, activities and other information

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• Challenged athletes by consistently using positive reinforcement and gentle criticism.
• Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
• Prepared athletes for special competitions and tournaments.
• Alleviated athlete stress and boosted overall enthusiasm for long practices through positive attitude and motivational techniques.
• Implemented exercise programs and training strategies to bolster individual and team performance.
• Educated student-athletes on proper nutrition and benefits of adequate sleep, which helped improve overall performance.
• Taught daily swim instruction to students varying in ages and skill levels.
• Adapted teaching techniques to different learning styles.
• Developed and delivered effective and engaging coaching sessions to improve performance.
• Utilized various coaching models and techniques to maximize client success.
• Established clear benchmarks for performance and monitored individual and team progress.
• Assisted clients in setting and achieving personal and professional goals.
• Analyzed client feedback to adjust coaching sessions accordingly.
• Researched latest industry trends and developments to keep abreast of best practices.

• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Cultivated strong relationships with customers to build loyalty and repeat business.
• Partnered across departments to run smooth, professional events and activities.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Monitored budget and expenditures, keeping facility within budget.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Coordinated with other entertainment venues to create joint promotional events.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Payroll
• Maintained Social Media accounts

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
• Processed guest payments and provided accurate change.
• Maintained up-to-date knowledge of products and services offered.
• Analyzed customer feedback to identify areas requiring improvement.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.