Rachel Zinneman
Hanover,PA
Summary
Dynamic professional with a proven track record at Texas Roadhouse, excelling in team leadership and conflict resolution. Skilled in HRIS database management and adept at enhancing employee relations. Spearheaded initiatives that significantly improved service procedures and staff morale, demonstrating exceptional problem-solving and multitasking abilities.
HR professional with strong background in team collaboration and achieving results. Skilled in recruitment, employee relations, and performance management. Reliable and adaptable, known for effectively navigating changing needs to support organizational goals. Strong interpersonal and communication skills, with focus on fostering positive workplace environments.
Overview
11
11
years of professional experience
Work History
HR Assistant
Cross Keys Village-The Brethren Home Community
04.2024 - 11.2024
- Coordinated new hire process, including scheduling and administering pre-hire screenings.
- Assisted with new team member orientation.
- Maintained accurate and orderly filing system.
- Analyzed records to fulfill inquiries and furnish information for HR processes.
- Coordinated status changes, including benefit life adjustments and badge updates.
- Supported Benefits/Risk Manager with benefits and Pension Plan administration.
- Addressed inquiries about benefits and eligibility.
- Provided clear explanations of policies, procedures and benefits.
- Developed and implemented goals and objectives for assigned projects.
- Supported recognition initiatives and special events.
Accounting Clerk
L2 Brands
01.2024 - 04.2024
- Supported Accounts Receivable tasks, processing customer invoice and credit batches.
- Manage accurate processing of credit card payments.
- Proactively contacted customers through phone and email for timely payment collection.
- Addressed requests from clients and vendors quickly.
- Resolved customer concerns efficiently.
- Review vendor invoices for accuracy in accounts payable processing.
- Aided in managing files and forms for customers and vendors.
- Ensures adherence to internal control guidelines.
- Collaborated seamlessly with employees at all levels including external parties.
Service Manager
Texas Roadhouse
08.2022 - 12.2023
- Driving sales through effective service procedures.
- Coordinated with management to ensure adherence to employment policies.
- Directed comprehensive Front of House training.
- Oversee liquor orders to ensure accuracy and efficiency.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Enforcing relevant liquor laws and Responsible Alcohol Service guidelines.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Set work hours and weekly schedules for staff.
- Developed initiatives that promoted team participation in alignment with company standards.
- Ensured compliance with food safety regulations.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Host/Server/Hourly Manager
Texas Roadhouse
08.2013 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
08-2025
Skills
- Employee relations
- HRIS database management
- File maintenance
- Benefits administration
- Conflict resolution skills
- Onboarding
- Training coordination
- Application Tracking Systems
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
Timeline
HR Assistant
Cross Keys Village-The Brethren Home Community
04.2024 - 11.2024
Accounting Clerk
L2 Brands
01.2024 - 04.2024
Service Manager
Texas Roadhouse
08.2022 - 12.2023
Host/Server/Hourly Manager
Texas Roadhouse
08.2013 - 08.2022
Bachelor of Science - Human Resource Management
Southern New Hampshire University
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