Rachel Zolp
Stevenson
Summary
Dedicated Server/Bartender with significant experience in busy dining establishments. Skilled in team leadership and operational oversight, leading to higher customer satisfaction rates. Key accomplishments include developing workflow strategies that enhanced efficiency and promoting a collaborative atmosphere among staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/ Shift Supervisor
Sternwheeler
08.2024 - 06.2025
- Crafted diverse cocktails while adhering to established boat protocols.
- Utilized historical insights and local knowledge to enhance tourist experiences.
- Engaged with visitors from various regions, fostering a welcoming atmosphere.
- Contributed to seasonal events, elevating holiday and sightseeing experiences on the Sternwheeler.
Bartender/ Server
Elk Ridge Restaurant
05.2022 - 09.2024
- Oversaw high-volume floor operations during peak seasons to ensure customer satisfaction.
- Performed hosting, serving, beverage cart operations, bartending, and banquet services to meet diverse client needs.
- Adapted quickly to changing demands, ensuring smooth operations during busy periods.
- Exhibited strong time management and memory skills while navigating a new restaurant atmosphere.
Assistant Manager
Bruchis
02.2019 - 06.2020
- Fostered teamwork by effectively delegating tasks to Bruchis team to achieve work goals.
- Oversaw inventory management, interview processes, financial handling, and employee training.
- Acquired operational insights through extended shifts in restaurant environment.
- Cultivated leadership qualities by mentoring staff in fast-paced food preparation techniques.
Education
Diploma -
Stevenson High School
Stevenson01-2017
Some College (No Degree) - Communications
Eastern Washington University
Skills
- Cocktail crafting
- Team leadership
- Training and development
- Client service excellence
- POS system expertise
- Hospitality knowledge
- Alcohol pairing skills
- Work ethic
- Performance under pressure
- Time management
- Eager learner mindset
- Verbal and written communication
Certification
-Washington MAST
-Washington Food Handlers
-Drivers License
-Diploma
-Washington Food Handlers
-Drivers License
-Diploma
References
- Sarah W., Past employer, (509) 619-4248
- Augustine J., Elk Ridge employer, (360) 818-1785
- Makayla T., Buchis Management, (509) 418-8327
- Chris, Sternwheeler Employer, (503) 784-8329
Timeline
Bartender/ Shift Supervisor
Sternwheeler
08.2024 - 06.2025
Bartender/ Server
Elk Ridge Restaurant
05.2022 - 09.2024
Assistant Manager
Bruchis
02.2019 - 06.2020
Diploma -
Stevenson High School
Some College (No Degree) - Communications
Eastern Washington University