Rachel A French
Lee's Summit,MO
Summary
Proven in enhancing customer engagement and sales at Old Navy, I excel in money handling and conflict resolution. Leveraged customer service excellence to significantly improve satisfaction scores, while adeptly managing transactions and fostering teamwork. Skilled in upselling and maintaining high standards of store presentation, my approach consistently drives positive outcomes and team performance. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Old Navy
02.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Pool Manager
Olympic Pool Management
05.2020 - Current
- Assigned work to staff, help regulate schedule obsticles, and motivated strong performance in key areas.
- Developed lifeguard deck rotational system to monitor pools.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Barista
Scooters
08.2021 - 02.2022
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
No Degree - Accounting
William Jewell College
Liberty, MO05.2027
High School Diploma -
Blue Springs South High School
Blue Springs, MO05.2023
Skills
- Money Handling
- Customer Service
- Transaction Processing
- Fitting room maintenance
- Upselling strategies
- Conflict Resolution
- Retail Sales
- Teamwork
- Customer Assistance
- Display building
- Independent judgement
- Customer Engagement
Certification
CPR Certified
First Aid Certified
Food Handlers Permit
Timeline
Retail Sales Associate
Old Navy
02.2022 - Current
Barista
Scooters
08.2021 - 02.2022
Pool Manager
Olympic Pool Management
05.2020 - Current
No Degree - Accounting
William Jewell College
High School Diploma -
Blue Springs South High School