Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rachel Aileen Samonte

Vallejo,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Prescription Solutions
06.1998 - 07.1999
  • Handled customer inquiries and activated prescriptions for the mail order pharmacy courteously and professionally.
  • Guided customers through the mail order prescription process.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Pharmacy Technician

Safeway Pharmacy #1215
01.1998 - 02.1998
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Pharmacy Technician

Greater Southeast Hospital
11.1996 - 07.1997
  • Per diem working in the inpatient pharmacy department
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

PDX Project Assistant Instructor

Safeway Pharmacy Eastern Division
07.1996 - 06.1997
  • Provided classroom instruction on the new PDX computer program to the pharmacy staffs of the eastern region.
  • Traveled to provided support during the initial days of installation of the computer program at each pharmacy location.

Pharmacy Technician

Safeway Pharmacy #788
07.1994 - 06.1996
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted, measured, and compounded medications following standard procedures.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Education

Certificate Of Completion - Pharmacy Technician

Regional Occupational Programs - Solano County
Vallejo, CA
06.1994

Skills

  • Documentation
  • Clerical Support
  • Quality Control
  • First-Tier Technical Support
  • Stockroom Procedures
  • Shipping Procedures Understanding
  • Filing
  • Conflict Resolution
  • Process Transactions
  • Product Organization
  • Prioritization
  • Customer Data Confidentiality
  • Receiving Support
  • Order and Refund Processing
  • Proofreading
  • Grammar
  • Microsoft Excel
  • Quality Assurance Controls

Timeline

Customer Service Representative

Prescription Solutions
06.1998 - 07.1999

Pharmacy Technician

Safeway Pharmacy #1215
01.1998 - 02.1998

Pharmacy Technician

Greater Southeast Hospital
11.1996 - 07.1997

PDX Project Assistant Instructor

Safeway Pharmacy Eastern Division
07.1996 - 06.1997

Pharmacy Technician

Safeway Pharmacy #788
07.1994 - 06.1996

Certificate Of Completion - Pharmacy Technician

Regional Occupational Programs - Solano County
Rachel Aileen Samonte