Rachel A. Johnson
Pearland,TX
Summary
Seasoned Retail Business Manager with more than a decade of experience specializing in training and development, excelling in enhancing team performance and driving sales growth. Demonstrates expertise in sales forecasting, inventory management, and visual merchandising, while fostering a supportive and cohesive team environment. Committed to aligning store objectives with broader company goals and adapting to market trends to maximize sales and brand loyalty.
Overview
12
12
years of professional experience
Work History
Store Manager
Victoria's Secret & PINK
Texas City, Texas
06.2025 - Current
- Managed daily store operations and ensured smooth workflow for all team members.
- Trained and developed staff to enhance customer service and sales skills.
- Oversaw inventory management and maintained optimal stock levels for product availability.
- Implemented visual merchandising standards to create attractive product displays.
- Facilitated team meetings to communicate store goals and performance updates effectively.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Ensured compliance with company policies and procedures in all store activities.
- Fostered a positive work environment to encourage teamwork and employee engagement.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store manager
Pandora jewelry
Leawood, KS
10.2021 - 06.2025
- Lead recruitment and training, boosting team performance and efficiency.
- Enhanced store operations, achieving significant revenue growth.
- Implemented sales strategies, improving inventory control.
- Built talent pipeline, supporting internal mobility and seasonal needs.
- Resolved conflicts, maintaining strong customer and team relationships.
- Pioneered customer engagement strategies at Pandora, enhancing brand loyalty.
- Revamped store layout, significantly boosting foot traffic and sales conversion rates which led to company recognition including multiple rewards.
- Drove sales targets through effective team leadership and customer service excellence.
- Consistently exceeded KPIs, contributing to regional market share expansion.
- Fostered a cohesive team environment, improving staff retention and productivity.
- Partnered with corporate to align store objectives with broader company goals.
- Anticipated jewelry market trends, adapting product displays to maximize sales.
- Introduced innovative training programs, elevating team performance and customer satisfaction.
Senior asst. Store Manager
kirklands, Inc.
11.2013 - 10.2021
- Guided team to enhance sales and customer satisfaction, achieving measurable growth.
- Trained staff in sales and service skills, fostering a collaborative environment.
- Set actionable goals with management, driving store performance improvements.
- Managed recruitment and retention, ensuring a skilled and motivated team.
- Implemented strategic scheduling, optimizing service quality and reducing costs.
- Analyzed store metrics to refine operational efficiency, balancing labor costs with customer service quality.
- Develop and implement store maps, fixture plans, and merchandise layouts to optimize traffic flow and maximize sales.
- Ensure visual merchandising standards are maintained.
Store manager
scrub hub
03.2015 - 07.2019
- Optimized inventory through strategic purchasing, ensuring product availability for customers.
- Cultivated customer loyalty by resolving queries and ensuring exceptional service.
- Enhanced store presentation, maintaining professional appearance and effective displays.
- Led store operations, optimizing staff schedules and inventory management.
- Implemented customer service initiatives, resulting in significant improvement in satisfaction scores.
- Analyzed sales data to identify trends and optimize product mix.
- Implemented data-driven strategies, leading to substantial increase in average transaction value.
Education
Child and Family Development
University of Central Missouri
Warrensburg, MoSkills
- Communication
- Analytical Thinking
- Customer Service
- Team Motivation
- Inventory Management
- Leadership
- Team Development
- Project Management
- Retail Operations
- Sales Training
- Talent Management
- Sales Forecasting
- Brand Development
- Visual Merchandising
Personal Information
Title: Training & Development focused Retail Sales Manager
Timeline
Store Manager
Victoria's Secret & PINK
06.2025 - Current
Store manager
Pandora jewelry
10.2021 - 06.2025
Store manager
scrub hub
03.2015 - 07.2019
Senior asst. Store Manager
kirklands, Inc.
11.2013 - 10.2021
Child and Family Development
University of Central Missouri