Rachel Alexandra Leonarczyk
Hamburg,NY
Summary
Operations specialist with experience in Anti- Money Laundering compliance and fraud analysis in the financial services industry. Excellent investigation and risk mitigation skills. Demonstrated ability to provide exceptional customer service. Cross trained in several fraud areas including detection, check, wire, and card fraud. Strong analytical, problem-solving, and technical skills. General computer troubleshooting skills assisting others with standard computer and software use problems. Knowledge of laws and regulations relating to money laundering (Bank Secrecy Act, PATRIOT Act, OFAC, KYC). Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Experience with Lexis Nexis, Tableau, World Check, and Microsoft.
Overview
9
9
years of professional experience
Work History
Senior AML Investigator
KEY BANK
01.2021 - Current
- Investigating and recommending next steps leading to investigations related to suspicious activity or customer transaction and behavior patterns along with identifying potential onboarding and retention risk.
- Utilizing various internal banking systems and other external open sources, perform in depth research and prepare supporting documentation on alerted activity mitigating operational risk
- Partner with Compliance and LOB providing timely and ongoing open communications as to appropriate actions when suspicious or potentially suspicious activity has been identified
- Act as a front-line technical resource for customer, both internal and external, in a timely and consistent manner, safeguarding assets and mitigating organization risk.
- Communicated with law enforcement to thwart potential money laundering or terrorist financing.
Senior Deposit Fraud Prevention Specialist
HSBC Bank
03.2018 - 05.2019
- Provided customer support while monitoring all check fraud transactions. This position required confidentiality, accuracy, and problem resolution skills
- Reviewed and cleared all daily alerts
- Directed client contacts to review possible fictitious items or unusual activity
- Opened fraud cases when fraud is suspected, workable within the time constraints for Suspicious Activity Report (SAR) filing
- Made recommendations as necessary to place holds / blocks on accounts, or close accounts under review to protect the bank from loss or further loss
- Worked cases received from branch / other support departments as assigned by the Fraud Manager and open case in Bank’s fraud detection software
- Worked with branch / support staff where necessary to investigate the case
- Performed signature verification of checks as per established guidelines daily.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Relations Manager
HSBC
01.2017 - 03.2018
- Researched and handled customer complaints for the Retail Banking and Wealth Management (RBWM)
- Responsible for the compliant, timely and effective handling and resolution of high-level customer complaints to improve efficiency and effectiveness of customers’ interactions with HSBC reducing volume, repetition, and severity of complaints
- Researched and resolved complaints within RBWM market
- Received, investigated, tracked, and responded to customer complaints that have been elevated to the President, Ombudsman, Privacy Officer, and senior executives of HSBC
- Provided complaint resolution guidance to all channels (e.g., branch staff and call center as required)
- Provided customer service in a human, simple and appropriately warm tone with customers to enhance the customer experience.
E Fraud Prevention Specialist
HSBC
01.2015 - 01.2017
- Promoted within 6 months to support the E Fraud Prevention team.
- Provided customer support for all electronic banking channels including browser and mobile banking and debit card support both consumer and commercial customers
- This role requires excellent verbal and written communication skills and is part of a highly integrated team environment
- This position required confidentiality, accuracy, and problem resolution skills
- Reviewed and cleared all daily alerts
- Directed client contacts to review possible fictitious items or unusual activity
- Opened fraud cases when fraud is suspected, workable within the time constraints for Suspicious Activity Report (SAR) filing
- Made recommendations as necessary to place holds / blocks on accounts, or close accounts under review to protect the bank from loss or further loss
- Worked cases received from branch / other support departments as assigned by the Fraud Manager and open case in Bank’s fraud detection software
- Worked with branch / support staff where necessary to investigate the case
- Performed signature verification of checks as per established guidelines daily
- Submitted Breach of Warranty and Without Entry Claims in a timely manner, with the required documentation, to recover bank losses due to check fraud
- Reviewed and responded to Breach of Warranty and Without Entry Claims received from other financial institutions, only disbursing funds when necessary.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Fraud Detection Specialist
HSBC
07.2014 - 01.2015
- Responsible for maintaining best practices to guard against and reduce financial fraud and crimes against the organization, its customers and employees. This included credit and debit card fraud, wire transfer fraud, ATM fraud, identity theft, and web banking fraud
- Resolved fraud related issues in compliance with local, state, and federal laws and regulations
- Processed requests/transactions, as appropriate
- Responsible for implementing policies and procedures and the training on these to new employees
- Applied understanding of regulatory requirements related to fraud detection/investigation, including Suspicious Activity Reports
- Provided detailed analysis of fraud issues to fraud managers in a timely manner
- Directed others in all department procedures and systems usage.
- Managed over 50 customer calls per day.
Education
Cosmetologist - Cosmetology
Continental School of Beauty
West Seneca, NY04.2012
Esthetician License -
Erie 1 BOCES
Buffalo04.2011
High School Diploma -
Lancaster High School
Lancaster, NY06.2004
Skills
- Microsoft (Word, Excel, Outlook, Share Point)
- Anti Money Laundering (AML)
- Customer Transactions
- Detailed Analysis
- Customer Service
- Lexis Nexis
- Tableau
- Loss Mitigation
- Data Analysis
- Claims Investigations
- Fraud Prevention and Detection
- AML Compliance
- Early Warning
Timeline
Senior AML Investigator
KEY BANK
01.2021 - Current
Senior Deposit Fraud Prevention Specialist
HSBC Bank
03.2018 - 05.2019
Customer Relations Manager
HSBC
01.2017 - 03.2018
E Fraud Prevention Specialist
HSBC
01.2015 - 01.2017
Fraud Detection Specialist
HSBC
07.2014 - 01.2015
Cosmetologist - Cosmetology
Continental School of Beauty
Esthetician License -
Erie 1 BOCES
High School Diploma -
Lancaster High School
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