Rachel Amber Lopez
Colorado Springs,CO
Summary
Dynamic and results-driven professional with a proven track record at Progressive, excelling in customer relations and problem-solving abilities. Leveraged critical thinking and active listening to exceed sales targets and enhance client satisfaction. Adept at fostering positive relationships and implementing effective solutions, demonstrating a commitment to excellence and continuous improvement in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Childcare Provider
Children’s Playroom
01.2018 - 05.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Enhanced children's social skills by organizing group activities and games.
- Read stories, sang songs and facilitated creative play.
Boutique Owner
LuLaRoe
10.2017 - 10.2020
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
- Developed team-building activities and fostered open communication among staff members for increased collaboration and morale.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Organized special events to attract new customers including trunk shows, designer meet-and-greets, and seasonal launch parties.
- Created an appealing store atmosphere through strategic layout design, ambient music selections, and enticing window displays.
- Developed successful marketing campaigns to drive store traffic, utilizing both digital platforms and local community events.
- Implemented loss prevention measures to minimize shrinkage while maintaining a welcoming environment for shoppers.
- Reviewed competitor offerings regularly to stay updated on industry trends and adjust product assortment accordingly for continued relevance in the marketplace.
- Facilitated efficient order processing, shipment tracking, and returns management to maintain customer satisfaction levels.
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
- Enhanced employee performance by providing ongoing training on product knowledge, sales tactics, and customer service skills.
- Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Insurance Agent
Progressive
03.2010 - 08.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Monitored customer feedback and identified areas of improvement.
Preschool Teacher
Hope Montessori Academy
05.2008 - 10.2010
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Allowed for ample outdoor discovery time in schedule each day.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
- Conducted early literacy and math activities, laying foundation for future academic success.
- Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
- Implemented innovative teaching methods to engage students, making learning more interactive and fun.
- Maintained detailed records of students' progress and behavior, providing valuable feedback to parents and staff.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Encouraged critical thinking and problem-solving skills with specially designed activities and games.
- Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
- Supported students in developing self-esteem and self-confidence.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Senior Store Manager
Zumiez
03.2003 - 03.2007
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Maintained quality through training and coaching during daily activities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies.
- Planned and assigned workload by delegating tasks and directing team members.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Streamlined store operations by implementing efficient systems/processes that maximized productivity without sacrificing quality or customer experience.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Certificate Of Massage Therapy - Massage Therapy
Colorado Institute of Massage Therapy
Colorado Springs, COAssociate In Early Childhood Education - Early Childhood Care And Education
Pikes Peak Community College
Colorado Springs, COBusiness Administration And Management
Colorado State University
Fort Collins, COBusiness Administration And Management
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- Team Development
- Documentation
- Prioritization
- Building rapport
- Customer Education
- Product and service solutions
- Sales expertise
- Store maintenance
- Retail store support
- Brand representation
- POS systems expert
- Key holder experience
- Shipping procedures understanding
- Early Childhood Education
- Creative lesson planning
- CPR and First Aid
- Elementary Education
- Friendly and likeable
- Caring and Understanding
- Active listener
- Positive Role Model
- Loves children
- Child Development
- Child Care
- Microsoft PowerPoint
- Staff Training
- De-Escalation Techniques
- Quality Control
- Product Sales
- Coordination
- Assertiveness
- Recordkeeping strengths
- Service Upselling
- Sales closing
Timeline
Childcare Provider
Children’s Playroom
01.2018 - 05.2021
Boutique Owner
LuLaRoe
10.2017 - 10.2020
Insurance Agent
Progressive
03.2010 - 08.2013
Preschool Teacher
Hope Montessori Academy
05.2008 - 10.2010
Senior Store Manager
Zumiez
03.2003 - 03.2007
Certificate Of Massage Therapy - Massage Therapy
Colorado Institute of Massage Therapy
Associate In Early Childhood Education - Early Childhood Care And Education
Pikes Peak Community College
Business Administration And Management
Colorado State University
Business Administration And Management
University of Colorado At Colorado Springs
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