Rachelann Colson
Receptiontionist
Springfeild,MO
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry and database management.
Dedicated Worship Leader eager to apply leadership and musical abilities to help lead church members and visitors in worshiping our Heavenly Father . Offering 4+ years of related experience of leading worship on Sunday and Wednesdays as well as for special events such as women's and men's Conferences .
Overview
2
2
years of professional experience
Work History
Receptionist
James River Church
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed Visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Church Ministries
Evangel University
Springfield, MO08.2024
Leadership / Worship Leading
James River College
Ozark, MO12.2021
Skills
- Clerical Support
- Customer/Client Relations
- Multi-Line Telephone Operation
- Security Awareness
- Greeting and Seating Visitors
- Front Office Management
- Guest Relations
- Hospitality Services
- Problem-Solving Skills
- Creative Vision
- Prayer leadership
- Spiritual discernment
- Team building
- Effective communication
- Theological understanding
Timeline
Receptionist
James River Church
01.2022 - Current
Church Ministries
Evangel University
Leadership / Worship Leading
James River College
Similar Profiles
Jasmine TaylorJasmine Taylor
Kids Ministry Volunteer at Dayspring Church, Toledo Calvary Church, James River Church, New Life Church, Family Worship Center, Victory ChurchKids Ministry Volunteer at Dayspring Church, Toledo Calvary Church, James River Church, New Life Church, Family Worship Center, Victory Church
Zack JonesZack Jones
Facilities Manager at James River ChurchFacilities Manager at James River Church
Taylor BartonTaylor Barton
Social Media Assistant and Graphic Designer at James River ChurchSocial Media Assistant and Graphic Designer at James River Church
Juan MartiJuan Marti
James River Youth Co-Director at James River ChurchJames River Youth Co-Director at James River Church
Sheila FooteSheila Foote
Customer Service Representative at Smurfit WestrockCustomer Service Representative at Smurfit Westrock