Rachel "Beth" Jones
Monroe,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Marathon Gas Station
01.2023 - 12.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Marketing Communications Specialist
Telenet Marketing Solutions
02.2013 - 12.2019
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Streamlined internal communication processes for improved team collaboration and efficiency.
- Enhanced customer engagement with targeted email marketing campaigns and social media content.
- Optimized website content, driving organic search traffic and improving overall online presence.
- Boosted lead generation through the design of targeted landing pages and conversion optimization strategies.
- Facilitated cross-functional project teams to develop integrated marketing plans for new product launches.
- Networked with industry experts and potential clients to drive brand awareness and promote unique position in marketplace.
Special Education Paraprofessional
Walton County Public Schools
03.2006 - 05.2019
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefitted all students involved.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Administrative Assistant
City Of Loganville Water Quality Control
11.2004 - 01.2006
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Reception/ Administrative Assistant
Stewart Water Solutions, LTD
05.1998 - 04.2001
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
Education
High School Diploma -
Covenant Christian Academy
Loganville, GA2000
Skills
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Call Management
- Paperwork Processing
- Report Generation
- Account Updating
- Microsoft Excel
- Call Center Operations
- Staff Training
- Office Equipment Proficiency
- Reading Comprehension
- Active Listening
- Critical Thinking
- Microsoft Office Suite
- Computer Proficiency
- Administrative Support
- Lead Generation
- Customer Service
- Clerical Support
- Microsoft PowerPoint
- Filing
- Customer Relations
- Money Handling Abilities
- Microsoft Outlook
- Positive Attitude
- Interpersonal Skills
- Key Holder Experience
Certification
- Paraeducator Certification - 2006
Timeline
Customer Service Representative
Marathon Gas Station
01.2023 - 12.2023
Marketing Communications Specialist
Telenet Marketing Solutions
02.2013 - 12.2019
Special Education Paraprofessional
Walton County Public Schools
03.2006 - 05.2019
Administrative Assistant
City Of Loganville Water Quality Control
11.2004 - 01.2006
Reception/ Administrative Assistant
Stewart Water Solutions, LTD
05.1998 - 04.2001
High School Diploma -
Covenant Christian Academy
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