Rachel Bethany Aguilar
Buda
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 25 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
26
26
years of professional experience
Work History
Clinic Manager III
Austin Regional Clinic Kyle Plum Creek
07.2016 - Current
- Manage daily operations of a multi-specialty clinic with 28 Physicians and Advanced Practice Clinicians with 45.02 staff FTEs
- Resolves patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conduct regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Develop strong relationships with patients, fostering trust and loyalty to the clinic.
- Enhance team performance by providing regular training and professional development opportunities.
- Create opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Successfully manage clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrate excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Supervise and mentor the Kyle Management team to include the Nursing Supervisor, Business office Supervisor and Associate Clinic Manager of After Hours
- Timely implementation of new workflows customized to clinic dynamics
- Ensure timely completion of all required activities
- Interpretive knowledge of financial data
- Utilization of Performance Improvement plans when necessary to achieve results
- Supportive leader amongst peers
- Clinic Manager Champion of Business Office Supervisor Chair group - meeting with the team offering support and guidance
- Member of the Holiday Committee
- Member of the Communication Council.
Business Office Supervisor
Austin Regional Clinic
04.2012 - 06.2016
- Supervise the Business Office Staff of ARC Southwest Clinic which has an estimated 94,000 visits per year, an operating budget of $12.5 million, 20.35 provider FTEs
- Led Front Desk staff to increase collections of accounts with balances from an average of $17,000 monthly collected to $43,000 monthly by end of year 2014
- Implemented Kiosk check in at Southwest average 15%-25% daily usage
- Involved in coordinating clinic expansion
- Assisted with onboarding of new Physicians
- Assisted with successful implementation of EMR system and centralized scheduling.
Business Office Supervisor
Austin Regional Clinic
12.2010 - 04.2012
Lead Referral Coordinator
Austin Regional Clinic
01.2007 - 01.2010
Referral Coordinator
Austin Regional Clinic
01.2001 - 01.2007
PSR Float Front Desk/Appointment PSR
Austin Regional Clinic
01.1999 - 01.2001
HIM Tech II
Austin Regional Clinic
01.1998 - 01.1999
Education
BSHA -
University of Phoenix
12.2018
Skills
- Administrative Leadership
- HIPAA Compliance
- Space Planning
- Vendor Relations
- Decision-Making
- Critical Thinking
- Employee Performance Evaluations
- Training and mentoring
Other Initiatives
- Former Elected member of Business Office Supervisor Chairs
- Member of the National Society of Collegiate scholars (8/2015)
- Former member of the Safety Committee -Austin Regional Clinic
- Successful completion of Austin Regional Clinic Leadership Academy through University of Texas at Austin January 2011
- Involvement in community events on behalf of ARC
Timeline
Clinic Manager III
Austin Regional Clinic Kyle Plum Creek
07.2016 - Current
Business Office Supervisor
Austin Regional Clinic
04.2012 - 06.2016
Business Office Supervisor
Austin Regional Clinic
12.2010 - 04.2012
Lead Referral Coordinator
Austin Regional Clinic
01.2007 - 01.2010
Referral Coordinator
Austin Regional Clinic
01.2001 - 01.2007
PSR Float Front Desk/Appointment PSR
Austin Regional Clinic
01.1999 - 01.2001
HIM Tech II
Austin Regional Clinic
01.1998 - 01.1999
BSHA -
University of Phoenix
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