Rachel C. Nourse

EXTENSIVE CUSTOMER SERVICE AND MANAGEMENT SKILLS » Worked 24 years in the customer service industry. » Managed up to 30 plus employees. » Self-motivated with little or no supervision. » Collaborates well with all different personalities. CORE STRENGTHS Project Planner, Analytical/Critical Thinker, Written/Oral Communication, Management Facilitator, Maintaining a positive attitude and patience in extremely stressful situations TECHNICAL STRENGTHS Excel, Various POS Systems, Publisher Inbound/Outbound, Experienced Service Clerk focused on maintaining smooth and efficient operations, Proficient in customer service and administrative areas, Specializing in law enforcement support, Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills, Proficient in using independent decision-making skills and sound judgment to positively impact company success, Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly efficient and well established in fast-paced and challenging environments, Eager to learn with aptitude for applying new knowledge with skill and efficiency. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency.,Uses Independent decision-making skills and sound judgment to positively impact company success.