Chialuka( Rachel) Duru
Denver,CO
Summary
Dynamic leader with a proven track record at Tumi, enhancing workforce planning and customer relations. Spearheaded diversity initiatives and promotional planning, leading to significant process improvements and team building. Expert in relationship management and public health policies, consistently achieving operational excellence and elevating customer service standards.
Overview
6
6
years of professional experience
Work History
Store Manager
Tumi
Denver , CO
11.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Store Manager
JOANN Fabrics and Crafts
Denver , CO
07.2021 - 11.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained accurate records of employee performance reviews.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Department Manager
Locker Room by Lids
Aurora, CO
02.2019 - 07.2021
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
Education
Master of Science - Public Health
Benedictine University
Lisle, IL08-2021
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, CO12-2018
High School Diploma -
William Hinkley High School
Aurora, CO05-2013
Skills
- Diversity initiatives
- Workforce planning
- Public health planning
- Public Health Policies
- Public health experience
- Promotional planning
- Hourly shift management
- Relationship building and management
- Customer relations
- Team building
Affiliations
- Diversity and Inclusion member at Tumi
- Workforce Outreach Co-chair for the Benedictine Public Health Student Organization
Languages
Igbo
Full Professional
Timeline
Store Manager
Tumi
11.2022 - Current
Store Manager
JOANN Fabrics and Crafts
07.2021 - 11.2022
Department Manager
Locker Room by Lids
02.2019 - 07.2021
Master of Science - Public Health
Benedictine University
Bachelor of Science - Biology
Metropolitan State University of Denver
High School Diploma -
William Hinkley High School
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