Rachel King
Management
Little Rock,Arkansas
Summary
Reliable team player with solid interpersonal skills and more than 15 years of successful experience in Fast-paced high volume environments. Recognized for performance excellence in warehouse, retail management and restaurant industries. Strengths in attention to detail, customer satisfaction and multitasking abilities, backed by training in inventory management, report analysis, and compliance to any and all safety measures.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Consultant
Self-employeed/Part-time
04.2012 - Current
- Customized strategies based on individuals' goals, and strengths, offering each positive reinforcement to continue progress against weekly goals
- Boosted the success of clients' organizations by improving performance, motivation, job satisfaction, hiring practices, training programs, and management systems
- Growing business by more than 300% through referral base, connecting with clients worldwide.
- Maintaining confidentiality and records with sensitive information
ICQA Problem Solver
Amazon
08.2022 - 04.2023
- Reviewed daily reports to identify accounts needing to be verified/reconciled primarily using Excel.
- Exercised great attention to detail and analytical skills to maintain a required 100% accuracy.
- Resolved 300+ data discrepancies per shift, increasing shift inventory accuracy by more than 50% and the department's Units per Hour by more than 20%.
Server/Crew Trainer
Texas Roadhouse
01.2019 - 03.2020
- Mentored a 50-member team to ensure compliance with food safety requirements and perfect guest service.
- Handled escalated service issues with prompt professionalism to ensure customer retention.
- Communicated with all kitchen staff verbally and in writing to correctly handle special situations, including food allergy concerns and large party requests.
General Manager
Stripes/Laredo Taco
09.2016 - 01.2019
- Built a reliable team of more than 30 workers for two business fronts operating in one location by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Maintained optimal employee coverage for business needs with well-prepared team schedules while reducing overall labor costs by more than 25%
- Eliminated shrink to .05% with regular cycle counts weighed against on-hand reporting, invoice entry review, vendor control, and implementing asset protective operations.
- Resolved employee, customer, and vendor issues using respectful mediation and problem- solving techniques.
DSD Receiver (Shipping and Receiving Clerk)
Walmart
03.2016 - 09.2016
- Tracked computer inventory accurately making frequent updates to provide the most accurate reporting to all managers as needed
- Used multi-tasking skills to quickly process a number of incoming trucks accurately, while maintaining worker safety, efficiency, and safe food handling.
- Avoided safety hazards by correctly operating company tools and equipment including hand-trucks, forklifts and pallet jacks while practicing good housekeeping.
- Manually movied inventory up to approximately 50 lbs. without assistance.
District Operations Manager
Murphy Oil
04.2006 - 09.2012
- Supervised and coordinated daily activities totaling 24 locations across two individual regional assignments.
- Met operational discipline objectives for quality customer service, KPIs, and all budgeting metrics.
- Drove optimum organizational dynamics, financial performance, and individual location growth through close collaboration with leadership at all levels.
- Supported operating managers in problem-solving any personnel challenges or operational issues including audit discrepancies.
- Identified and targeted deficiencies through regular audits. Corrected root causes through investigations of invoicing, asset protection (areas of shrink), and correct vendor management of goods received.
Education
General Studies
Lincoln Trail College
Robinson, ILSkills
- Data entry accuracy
- Organizational abilities
- Customer service proficiency
- Time management skills
- Multitasking capabilities
- Attention to detail
- Communication proficiency
- Computer literacy
- Record keeping proficiency
- Problem-solving skills
- Safety Awareness
- Adaptability and Flexibility in work schedule
Accomplishments
- 2010 Most Improved Merchandise Margin (Murphy Oil)
- 2010 Circle of Stars Program Winner (Murphy Oil)
- 2011 Top Dog Award (Murphy Oil)
Certification
- ServSafe Certification (Stripes/Laredo Taco) 2017
- TIPS On Premise Alcohol Certification (Texas Roadhouse) 2019
- Forklift Certification Obtained Originally with Leaf, Inc. (Now Hershey) in 1993, 2016 (Walmart), and Order Picker 2022 (Amazon)
Timeline
ICQA Problem Solver
Amazon
08.2022 - 04.2023
Server/Crew Trainer
Texas Roadhouse
01.2019 - 03.2020
General Manager
Stripes/Laredo Taco
09.2016 - 01.2019
DSD Receiver (Shipping and Receiving Clerk)
Walmart
03.2016 - 09.2016
Consultant
Self-employeed/Part-time
04.2012 - Current
District Operations Manager
Murphy Oil
04.2006 - 09.2012
General Studies
Lincoln Trail College
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