Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel D. Lewis

Southfield

Summary

Dynamic customer service professional with extensive experience at Blue Cross and Blue Shield Michigan. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Excel and adept at multitasking in high-pressure environments, consistently achieving positive outcomes and fostering client loyalty.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

35
35
years of professional experience

Work History

Pricer VII

Blue Cross and Blue Shield Michigan
10.2016 - Current
  • Utilized various software programs to process customer payments.
  • Used data entry skills to accurately document and input statements.

CSR II

Blue Cross Blue Shield Michigan-Auto National
06.2006 - 10.2016
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Legal Secretary and Receptionist

Law Offices of 2100 Cadillac Square
01.2002 - 06.2006
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
  • Responded to inquiries from callers seeking information.

Customer Service Representative

Michigan First Credit Union
06.1990 - 08.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Certificate of Completion - Computer Applications Development

Marygrove Community College
Detroit, MI
09-2000

High School Diploma -

Samuel C. Mumford High School
Detroit, MI
06-1992

Skills

  • Teamwork and cooperation
  • Barcode scanners
  • Market analysis expertise
  • Inventory sorting
  • Microsoft Excel proficiency
  • Teamwork and collaboration
  • Customer service
  • Excellent communication
  • Multitasking Abilities
  • Verbal and written communication
  • Professional communication
  • Documentation skills
  • Interpersonal skills

Timeline

Pricer VII

Blue Cross and Blue Shield Michigan
10.2016 - Current

CSR II

Blue Cross Blue Shield Michigan-Auto National
06.2006 - 10.2016

Legal Secretary and Receptionist

Law Offices of 2100 Cadillac Square
01.2002 - 06.2006

Customer Service Representative

Michigan First Credit Union
06.1990 - 08.2001

Certificate of Completion - Computer Applications Development

Marygrove Community College

High School Diploma -

Samuel C. Mumford High School

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