Rachel D Smith
Webster,NY
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
14
14
years of professional experience
Work History
Property Manager
Waters Edge Apartments
Webster, NY
04.2016 - Current
- Exercised direct supervision over a property staff of 6 to 12 employees on site.
- Evaluated current staff members' annual performance levels in order to determine training needs and pay raises.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants, issuing late fees, and processing eviction notices when necessary.
- Coordinated tenant move-in and move-out procedures, ensuring that all paperwork was completed accurately and in a timely manner.
- Monitored monthly and quarterly budgets for overall maintenance and operations. Solicited and analyzed bids for repairs, renovation and general maintenance.
- Coordinated with the maintenance director and vendors to promote timely unit turnovers after move-outs.
- Updated tenant and unit information to keep current in housing database.
- Organized community events to promote positive relationships among tenants and encourage community involvement.
Customer Service Assistant
Monroe Community College
Rochester, NY
04.2011 - 04.2016
- Assists students, faculty and staff in person at the Parking Services window with any inquiries about parking tickets, parking permits or concerns with their student account for registration and transcripts.
- Register all faculty and vendors for parking permits using the Boss cars 6.1.0 software -Utilizes the cash register to complete payment for daily permits, part-time employee permits & vendor permits and ticket payments.
- Created a procedure and training manual for the Parking Services office along with training all new employees in the office until individual is able to perform all job duties -Send appeal notifications via email and US postal mail to individuals who have contested ticket violations.
- Assist student, faculty, staff and visitors by phone with public safety and parking information needed.
- Answer any incoming emails pertaining to public safety and parking services -Educate individuals about student account holds for registration and transcripts, including collection agencies -Lost and Found and Key Control duties to assist the MCC’s Public Safety department -Responsible to run a portion of the background reports needed for any public safety applicants or police and fire agencies.
Education
High School Diploma -
Churchville Chili
Rochester, NY06.1996
Associate of Arts - Business Administration
Monroe Community College
Rochester, NY2004
Skills
- Software – Microsoft Office, Microsoft Outlook, Yardi Voyager, Rent Café, CRM Queue, AppFolio
- Excellent customer service
- Dependable
- Attention to detail
- Fair housing laws knowledge
- Background in lease management
- Clerical skills
- Sales
- Multitasking
- Friendly, positive attitude
- Multi-family property management experience
References
References available upon request.
Timeline
Property Manager
Waters Edge Apartments
04.2016 - Current
Customer Service Assistant
Monroe Community College
04.2011 - 04.2016
High School Diploma -
Churchville Chili
Associate of Arts - Business Administration
Monroe Community College
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