Rachel Daly

RN case manager for Dr. Lisa Antonio patient queue and case manager of the primary care nurse clinic x5 years.

• Developed professional relationships with community partners to enhance available support services for patients.
• Managed and streamlined referral queues by efficiently prioritizing patients and clearing insurance obstacles.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Used CERNER (EHR) to maintain database of relevant information for practitioners to access and coordinate patient care.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Process multiple patient medication prior authorization's paperwork and follow up plan depending on insurance coverage.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Administered physical examinations such as diabetic foot exams and documented history of current and previous conditions, illnesses and injuries.
• Followed all instructions for medication administration and treatment plans as prescribed by physicians.
• Promoted a safe working environment for staff members by enforcing infection control protocols and conducting regular safety drills.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Delivered quality care to diverse populations
• Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
• Verified legibility of patient clinical notes and updates prior to review by primary physicians.
• Managed patients recovering from medical or surgical procedures.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Authored clinical notes and updates to be reviewed by patient's primary physician.
• Directed appropriate preventive and rehabilitative nursing processes and protocols.
• Documented treatments delivered, medications, discharge instructions, and follow-up care.
• Examined patients and documented history of current and previous conditions, illnesses, injuries, and current medications.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Monitored patient reactions after administering medications and IV therapies.
• Effectively communicated with physicians regarding patient needs, performance, medications and changes.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
• Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
• Recognized as an expert resource on organizational policies related to case management practice, regularly consulted by colleagues seeking guidance.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Prepared clinical notes and updates for review by primary physician.
• Responded promptly and professionally to patient questions and concerns.
• Evaluated patient histories, complaints, and current symptoms.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Organized and managed care of patients undergoing various therapies and procedures.

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Oriented and trained new staff on proper procedures and policies.
• Maintained a clean and organized environment to prevent infection and ensure patient comfort.
• Taught patients about medications, procedures, and care plan instructions.
• Facilitated communication between patients, families, and healthcare teams for optimal care coordination.
• Improved patient satisfaction by providing compassionate care and timely assistance.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Streamlined the admission process for incoming patients, reducing stress during their initial visit.
• Demonstrated exceptional time management skills while balancing multiple tasks simultaneously within a fast-paced clinical setting.
• Contributed to a reduction in patient wait times by efficiently managing appointment schedules.
• Obtained client medical history, medication information, symptoms, and allergies.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Expedited discharge processes by coordinating follow-up appointments, prescriptions, and necessary paperwork for patients leaving the facility.
• Ensured continuity of care by effectively transitioning patients between departments or providers as needed.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Prepared lab specimens for diagnostic evaluation.
• Measured patient pulse oximetry.
• Increased accuracy in medical records by diligently updating patient information and treatment plans.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Performed medical records management, including filing, organizing and scanning documents.
• Enhanced patient safety with diligent monitoring of vital signs and accurate documentation.
• Completed EKGs and other tests based on patient presentation in office.
• Measured patient spirometry.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Minimized risk of complications by promptly notifying providers of changes in patient condition or abnormal test results.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collaborated with interdisciplinary teams to develop individualized care plans for each patient''s needs.
• Provided emotional support to patients during difficult moments, fostering trust and positive rapport.
• Called and faxed pharmacies to submit prescriptions and refills.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Conducted pre-visit assessments to gather pertinent information for provider review prior to consultations.
• Prepared examination rooms with necessary equipment for various procedures, optimizing efficiency during appointments.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted in the training of new clinical assistants, promoting teamwork and consistency in care delivery.
• Supported clinical staff, ensuring efficient workflow and proper execution of procedures.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to develop and implement creative solutions to complex problems.
• Excellent communication skills, both verbal and written.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Provided professional services and support in a dynamic work environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Resolved problems, improved operations and provided exceptional service.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked flexible hours across night, weekend, and holiday shifts.