Rachel Delgado Guinn
Summary
Compassionate human services professional with a background in psychology, child development, and trauma-informed care. Experienced in crisis intervention, de-escalation, client advocacy, care coordination, and collaborating with multidisciplinary teams to support individuals and families. Skilled in maintaining confidential documentation, connecting clients to community resources, and providing effective support in fast-paced, high-pressure environments.
Overview
6
6
years of professional experience
Work History
Preschool Teacher
Mammoth Hospital
Mammoth Lakes, CA
11.2024 - 06.2026
- Applied crisis intervention and de-escalation techniques to maintain safe and supportive environments during high-stress situations.
- Identified developmental, behavioral, and emotional concerns and collaborated with multidisciplinary professionals to implement support plans.
- Maintained detailed documentation, behavioral observations, progress notes, and incident reports while adhering to confidentiality standards.
- Coordinated with families, administrators, and service providers to connect individuals with appropriate resources and accommodations.
- Recognized and reported signs of abuse or neglect in accordance with mandated reporting requirements.
- Monitored safety and well-being while responding effectively to urgent situations and changing needs.
Lead Desk Assistant
San Francisco State University
San Francisco, CA
07.2022 - 06.2023
- Provided crisis intervention and emotional support during mental health and family crises.
- Managed client caseloads by assessing needs, developing care plans, and coordinating resources to improve client outcomes.
- De-escalated conflict situations using trauma-informed communication techniques.
- Collaborated with organizations and community partners to enhance access to social services and support programs for clients.
- Maintained detailed case notes, reports, and electronic documentation systems, ensuring HIPAA compliance.
Infant Teacher
Mammoth Mountain Ski Area, LLC
Mammoth Lakes, CA
12.2023 - 06.2024
- Maintained detailed records of activities, behaviors, and health observations while ensuring accuracy and confidentiality.
- Communicated regularly with families regarding care needs, progress, and emerging concerns.
- Monitored developmental, behavioral, and health-related concerns, identifying individual needs and implementing supportive care strategies.
- Supported emotional well-being through positive communication, relationship-building, and individualized interventions.
- Collaborated with team members to provide high-quality care and maintain safety and service standards.
Desk Assistant
San Francisco State University
San Francisco, CA
09.2021 - 06.2022
- Maintained accurate records, data entry systems, and confidential documentation to support daily operations.
- Served as a primary point of contact for residents, visitors, and staff, providing professional customer service and support.
- Communicated important information to staff and leadership to ensure continuity of services and timely responses.
- Utilized Microsoft Office, SharePoint, Teams, and electronic systems to manage documentation and administrative functions.
- Monitored facility safety concerns and documented incidents in accordance with established procedures.
Teacher Assistant
Early Childhood Education Center
San Francisco, CA
01.2020 - 07.2020
- Facilitated development and care for children aged 9 months to 3 years, enhancing individual growth.
- Guided children in achieving age-appropriate developmental milestones, fostering early learning and independence.
- Ensured clean and sanitary childcare environments for infants and toddlers, promoting health and safety.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA05-2026
Bachelor of Arts - Child Development
San Francisco State University
San Francisco, CA05-2026
Skills
- Trauma-informed care
- Crisis intervention and De-escalation
- HIPAA & Confidentiality Compliance
- Documentation & Record Keeping
- Safety Monitoring & Incident Reporting
- Electronic Records & Data Entry
Languages
Spanish
Professional
American Sign Language
Full Professional
Timeline
Preschool Teacher
Mammoth Hospital
11.2024 - 06.2026
Infant Teacher
Mammoth Mountain Ski Area, LLC
12.2023 - 06.2024
Lead Desk Assistant
San Francisco State University
07.2022 - 06.2023
Desk Assistant
San Francisco State University
09.2021 - 06.2022
Teacher Assistant
Early Childhood Education Center
01.2020 - 07.2020
Bachelor of Arts - Psychology
San Francisco State University
Bachelor of Arts - Child Development
San Francisco State University