Open To Work
Rachele Dorsey
MABLETON,Georgia
Work Preference
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Vice President Operations
Boiling Point Heating and Cooling
Atlanta GA
12.2025 - Current
- Achieved operational excellence by streamlining service technician deployment and project management for installations. Drove efficiency and productivity through the implementation of cost-effective systems and procedures aligned with company goals. Maximized profitability for service calls and projects by effectively reviewing budgets and managing job costs. Resulting in a 10% increase to bottomline.
Branch Manager II AVP
Regions Bank
Atlanta, GA
05.2022 - 07.2025
- Increased customer satisfaction score to 98% through targeted coaching initiatives. Fostered strong relationships with line of business partners, resulting in a 10% rise in quarterly referrals. Expanded client base through proactive outside sales efforts and relationship management.
AVP, Financial Center Manager II
Fifth Third Bank
Detroit, MI
01.2009 - 05.2022
- Achieved a 20% increase in partner referrals by facilitating monthly meetings with bank partners to secure sales commitments. Developed strategic action plans for sales success through comprehensive data analysis. Boosted team engagement by 24% by implementing quarterly engagement activities. Generated an additional 627k in new loans by delivering financial literacy presentations to community leaders. Provided training and mentorship to customer service managers and new financial center managers. Reinforced performance expectations through daily, weekly, and monthly coaching sessions.
Education
Master of Science - Business Administration and Management
Wayne State University
Detroit, MISkills
- Team Leadership
- Strategic Planning
- Continuous Process Improvement
- Risk Management
- Presentation Skills
- Financial Analysis
- Microsoft Office
- Customer Relationship Management (CRM)
Timeline
Vice President Operations
Boiling Point Heating and Cooling
12.2025 - Current
Branch Manager II AVP
Regions Bank
05.2022 - 07.2025
AVP, Financial Center Manager II
Fifth Third Bank
01.2009 - 05.2022
Master of Science - Business Administration and Management
Wayne State University