Summary
Overview
Education
Skills
Languages
Certification
Awards
Diplomas
Licenses
Work Availability
Accomplishments
Quote
Work Preference
Software
Work History
Timeline
AssistantManager
Rachele Germain

Rachele Germain

Medical Assistant
Homestead,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.

Overview

4
4
Languages
7
7
years of post-secondary education
7
7
years of professional experience

Education

Phlebotomy License - Medical

Genesis Vocational Institute
Miami FL
03.2022 - 07.2022

High School Diploma -

Florida Career College - Miami
Miami, FL
10.2020 - 06.2021

High School Diploma -

Everglades Preparatory Academy High School
Homestead, FL
01.2017 - 05.2022

CNA License - CNA

Jackson Training Center
Homestead, FL
01.2022 - 06.2022

Skills

  • Communication
  • Skills management
  • Leadership
  • Problem Solving
  • Customer Service
  • Computer literacy
  • Interpersonal communication
  • Data Recording
  • Stress Management
  • Creativity
  • Adaptability
  • Attention to details
  • Customer Relations
  • Sales Expertise
  • Retail Sales Customer Service
  • Coordination
  • Teamwork
  • Data analysis
  • Decision making
  • Writing
  • Marketing
  • Organization skills
  • Emotional Resources
  • Research
  • Human Resources

Languages

Spanish
Full Professional
creole
Native or Bilingual
English
Full Professional
French
Native or Bilingual

Certification

  • CNA Certification of completion
  • Certification of Achievement

Awards

  • Awarded Of Outstanding Academy Excellence
  • Character Award

Diplomas

  • High School Diploma
  • Medical Assistant Diploma

Licenses

  • BLS
  • CPR
  • CNA
  • Phlebotomy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved blood collection process by preparing supplies to match patient load.
  • Maintained compliance with OSHA, HIPAA, and CLIA standards.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Healthcare benefitsFlexible work hoursPaid time offWork-life balanceCareer advancementPaid sick leave401k matchWork from home option

Software

Managing Time

IT Automation

Database ans SQL

Cloud Computing Skills(AWS,GCP, or Azure

Effective Communication

Cross Platform Software Knowledge

Network Basics

Work History

CNA

Visiting Angels Home Care
Miami, FL
01.2024 - 06.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Medical Assistant

First Choice Neurology
Miami, FL
07.2023 - 12.2023
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.

Medical Assistant

New Health Community Center
Homestead, FL
12.2022 - 06.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

CNA

Velas Exceptional Care
Miami, FL
05.2022 - 11.2022
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

CNA

Signature Health Care Of Brookwood Gardens
Homestead, FL
10.2021 - 04.2022
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

CNA

The Palace at Kendall
Miami, FL
01.2021 - 10.2021
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.

Server

Olive Garden Restaurant
Cutler Bay, FL
07.2019 - 12.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Stocker

DD's Discount
Homestead, FL
02.2018 - 07.2019
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.

Staff Member

Little Caesars Pizza
Homestead, FL
10.2017 - 02.2018
  • Increased employee productivity by implementing efficient work processes and time management strategies.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
  • Led cross-functional teams to successfully complete projects on time and within budget constraints.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.

Staff Member

KFC
Homestead, FL
01.2017 - 09.2017
  • Managed financial transactions with accuracy, ensuring proper tracking of expenses and timely payment processing.
  • Devised and implemented processes and procedures to streamline operations.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Boosted company revenue through strategic marketing initiatives and targeted sales campaigns.

Timeline

CNA

Visiting Angels Home Care
01.2024 - 06.2024

Medical Assistant

First Choice Neurology
07.2023 - 12.2023

Medical Assistant

New Health Community Center
12.2022 - 06.2023

CNA

Velas Exceptional Care
05.2022 - 11.2022

Phlebotomy License - Medical

Genesis Vocational Institute
03.2022 - 07.2022

CNA License - CNA

Jackson Training Center
01.2022 - 06.2022

CNA

Signature Health Care Of Brookwood Gardens
10.2021 - 04.2022

CNA

The Palace at Kendall
01.2021 - 10.2021

High School Diploma -

Florida Career College - Miami
10.2020 - 06.2021

Server

Olive Garden Restaurant
07.2019 - 12.2020

Stocker

DD's Discount
02.2018 - 07.2019

Staff Member

Little Caesars Pizza
10.2017 - 02.2018

High School Diploma -

Everglades Preparatory Academy High School
01.2017 - 05.2022

Staff Member

KFC
01.2017 - 09.2017

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Rachele GermainMedical Assistant