Rachele Germain
Scranton,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Elan Skill Nursing and Rehab
Scranton , PA
01.2025 - Current
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Educated patients on self-care techniques that would help them maintain their independence.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Transported residents within the facility as needed.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Medical Assistant
First Choice Neurology
02.2022 - 05.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Home Health CNA
CNA
05.2021 - 01.2022
- Enhanced patient comfort by providing compassionate and attentive care.
- Ensured timely medication administration for improved patient health outcomes.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
Home Health CNA
Visiting Angels Home Care
10.2020 - 04.2021
- Enhanced patient comfort by providing compassionate and attentive care.
- Ensured timely medication administration for improved patient health outcomes.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
Home Health CNA
Velas Exeptional Care
11.2019 - 09.2020
- Enhanced patient comfort by providing compassionate and attentive care.
- Ensured timely medication administration for improved patient health outcomes.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
Medical Assistant
New Health Community Center
03.2019 - 11.2019
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Stocker
DD's Discount
06.2018 - 02.2019
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Staff Member
Little Caesars Pizza
10.2017 - 06.2018
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Staff Member
KFC
01.2017 - 09.2017
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Led cross-functional teams to successfully complete projects on time and within budget constraints.
Education
Licensed Phlebotomy - Phlebotomy
Genesis Vocational Institute
Miami, FL03.2022
CNA
Jackson Training Center
Homestead, FL01.2022
High School Diploma -
Florida Career College - Miami
Miami, FL06.2021
High School Diploma -
Everglades Preparatory Academy High School
Homestead, FL05.2020
Skills
- Patient care
- Medical record management
- Vital signs monitoring
- Medication administration
- Infection control
- Customer service
- Problem solving
- Vital signs
Certification
- CNA Licensed- Certified Nurse Assistant
- CMA - Certified Medical Assistant
- Licensed Phebotomist
Skills
Bedpan
Handwashing
Interpersonal communication
Proper hygiene
Attention to detail
Brushing dentures
Communication
Infection control
Measuring vital signs
Bedmaking
Blood pressure
Caring for catheters
Feeding
Medical terminology
Mouth care
Patient care
Perineal care
Administrative skills
Applying elastic stockings
Donning and doffing PPE
Dressing patients
Empathy
Fingernail trimming
Records management
Languages
English
Spanish
French
Creole
Timeline
CNA
Elan Skill Nursing and Rehab
01.2025 - Current
Medical Assistant
First Choice Neurology
02.2022 - 05.2024
Home Health CNA
CNA
05.2021 - 01.2022
Home Health CNA
Visiting Angels Home Care
10.2020 - 04.2021
Home Health CNA
Velas Exeptional Care
11.2019 - 09.2020
Medical Assistant
New Health Community Center
03.2019 - 11.2019
Stocker
DD's Discount
06.2018 - 02.2019
Staff Member
Little Caesars Pizza
10.2017 - 06.2018
Staff Member
KFC
01.2017 - 09.2017
Licensed Phlebotomy - Phlebotomy
Genesis Vocational Institute
CNA
Jackson Training Center
High School Diploma -
Florida Career College - Miami
High School Diploma -
Everglades Preparatory Academy High School
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