Rachele Hennessey

A customer service position that will effectively utilize acquired expertise, creative talents and commitment to excellence. Desire a position with career growth potential.

Innovative professional with years of progressive experience within the Automotive Service Advising customer service, and the skills to drive business growth and manage all aspects of daily business operations. Expertise in the restaurant/bar industry; pricing strategies, client relations and needs assessment, marketing, financial management including profit loss/gain, purchasing, administration, staff training, supervision, motivation, mentoring and coaching. Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical and problem resolution skills. Thrive in both independent and collaborative work environments. Proficient in the use of various computer programs and applications including Dealer Track, Reynolds,CDK,X-Time ,Microsoft Office, Posi-touch, Quick books, Aloha, and numerous financial management programs; also proficient in the use of copiers, fax machines, scanners, multi-line phone systems and computers in general.

Knowledgeable Service writing with comprehensive background in automotive service advisory roles. Proven ability to streamline service processes and enhance customer satisfaction through effective communication and problem-solving. Consistently demonstrated expertise in diagnosing vehicle issues and coordinating repair schedules efficiently.