Rachele Hockert
Eden Prairie,MN
Summary
Savvy IT Director with 20 + successful years of building positive relationships with internal and external stakeholders, highly skilled on the IBM i and progressive network administration, troubleshooting and PC hardware and software experience. Develops and implements IS policies and procedures. Manages functional and technological application support. Technical expert in applying strategic direction, practical implementation and support to accomplish corporate IT and data security initiatives. Dedicated to customer satisfaction with focused delivery of technical solutions. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
40
40
years of professional experience
Work History
Business Intelligence Analyst
Digital Monitoring Products
06.2023 - Current
- Implemented Wintouch Cloud CRM.
- Collected data from the IBM i and other resources.
- Optimized BI reporting capabilities for secure server environment, using Qlik Sense and Qlik nPrinting.
Director of Information Technology
Birchwood Laboratories, LLC
01.2021 - 05.2023
- Implemented Wintouch Cloud CRM in all three divisions.
- Enforced per user MFA in Office 365.
- Managed multiple help desks, yielding in extremely high customer satisfaction.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Deployed, monitored and maintained system installation, upgrades and network integration to achieve cost savings and maximum up time.
Director of Information Technology
Sons Of Norway
04.2001 - 11.2020
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Evaluated multiple CRM solutions, developed and managed migration strategy and implemented Wintouch CRM.
- Evaluated multiple Document Imaging solutions, developed and managed migration strategy.
- Highly skilled in data retrieval, analysis and relational data base understanding on IBM i.
- Managed cyber security initiatives for compliance with state audits.
- Mentored and coached strong and cohesive IT team.
Senior Programmer Analyst
Sons Of Norway
06.1991 - 04.2001
- Worked closely with users to establish specifications and system designs.
- Built, tested and deployed scalable, highly available and modular software products.
- Built databases and table structures following DB2 architecture methodology.
- Lead migration team to migrate IBM System 38 to AS/400 platform.
Senior Programmer/Analyst
Bachmans
10.1990 - 05.1991
- Responsible for enhancing and supporting order processing and nursery wholesale systems.
- Worked on system to link AS/400 into FTD network to facilitate easier processing of incoming and outgoing FTD orders.
Senior Programmer/Analyst
Tokos Medical Corporation
02.1990 - 08.1990
- Participated in migration efforts from SYS/38 to AS/400.
- Performed analysis, design, coding and testing on various modules in areas of billing, patient and prescription databases.
Systems Analyst
QuestComp
06.1989 - 02.1990
- Worked as team member for IBM Business Partner developing application software on AS/400 platform.
- Application software was developed using native relational database, SAA standards, CL and structured RPG III programming.
Systems Analyst
Costa Mesa Service Center
02.1988 - 06.1989
- Completion of core update interactive modules using CL and structured RPG III to calculate student's loan status and all pertinent information associated with it.
Programmer/Analyst
Island Pacific Systems Corporation
01.1984 - 01.1988
- Designed, developed and tested new and existing retail modules.
- Responsible for completion of Physical Inventory module in it's entirety.
Education
2 Years - Computer Science
San Diego State University
San Diego, CA1 Year - Computer Science
Grossmont College
El Cajon, CAAssociate of Science - Computer Science
Coleman College
San Diego, CA11.1982
High School Diploma -
Antelope Valley High School
Lancaster, CA06.1980
Skills
- Requirements analysis
- Budget administration
- Relationship-Building
- Customer Service
- Leadership
- Project Management
- Teamwork
- MS Office
Affiliations
COMMON Americas Advisory Council
(CAAC) is a small, diverse group of individuals that represent IBM customers of varying sizes and industries. It was created to act as the liaison between IBM and COMMON in order to gauge the community reaction to strategic IBM decisions and future direction.
Timeline
Business Intelligence Analyst
Digital Monitoring Products
06.2023 - Current
Director of Information Technology
Birchwood Laboratories, LLC
01.2021 - 05.2023
Director of Information Technology
Sons Of Norway
04.2001 - 11.2020
Senior Programmer Analyst
Sons Of Norway
06.1991 - 04.2001
Senior Programmer/Analyst
Bachmans
10.1990 - 05.1991
Senior Programmer/Analyst
Tokos Medical Corporation
02.1990 - 08.1990
Systems Analyst
QuestComp
06.1989 - 02.1990
Systems Analyst
Costa Mesa Service Center
02.1988 - 06.1989
Programmer/Analyst
Island Pacific Systems Corporation
01.1984 - 01.1988
2 Years - Computer Science
San Diego State University
1 Year - Computer Science
Grossmont College
Associate of Science - Computer Science
Coleman College
High School Diploma -
Antelope Valley High School
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