Rachele Johnson
Union City,CA
Summary
Top-performing administrative professional with 7-year track record in customer service, record keeping and general office management. Well-versed in oral and written communication, multitasking and perseverance to task completion. Proficient in executive support; taking minutes, handling appointments and messages and writing correspondence. Great Customer Service and Strong background in MS Word, Excel, PowerPoint and Outlook, Access.
Overview
20
20
years of professional experience
Work History
Administrative Coordinator
Ac Transit
08.2022 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
Customer service
D&H Manufacturing
01.2008 - 04.2018
- Customer service Order Entry International shipping Answer phones Prepare shipping Docs Filing Work directly with buyers for orders Prepare Spread sheets Training.
Collector
Collection Bureau of America
06.2007 - 12.2008
- Answering calls
- Managed multi-lined phone
- Collecting money over the phone
- Customer service
- Received and distributed faxes and mail in a timely manner
- Received and screened a high volume of internal and external communications, including email and mail.
- Reached out to approximately 100 account holders daily.
Sales Associate
Massage Envy
10.2006 - 05.2007
- Data entry Managed multi-lined phones Process client files and schedule appointments Handles collection, and scheduling of employees Maintain/run office in managers/owners absence Maintained office organized and sanitized
- Managed daily office operations and maintenance of equipment
- Received and screened a high volume of internal and external communications, including email and mail
- Properly routed agreements, contracts and invoices through the signature process
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Maintained an up-to-date department organizational chart
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Receptionist
Plastic service center
01.2004 - 05.2007
- Assisted staff in the reception area, answered multi-line telephone system Directed visitors to appropriate areas throughout the center Payroll, and depositing checks, Invoicing and filing
- Sorted mail, faxed, and photocopied documents for service coordinators planned meetings and prepared conference rooms
- Served as central point of contact for all outside vendors needing to gain access to the building
- Maintained the front desk and reception area in a neat and organized fashion
- Designed electronic file systems and maintained electronic and paper files
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Education
Bachelor of Science - Criminal Justice
California State University - East Bay
Hayward, CA05.2020
Associate of Applied Science - Administration of Justice
Merritt College
Oakland, CA05.2018
Certificate of Paralegal - Paralegal Studies
Merritt College
Oakland, CA05.2018
High School Diploma -
Milpitas High
Milpitas, CA06.2003
Skills
- Data entry
- Invoicing
- Office supply ordering
- Multi-line telephone
- Order Entry
- Payroll
- Scheduling
- Shipping
- Spread sheets
- Able to use all Microsoft formats such as Word, Excel, Access, PowerPoint
- Microsoft Office proficiency
- Excel spreadsheets
- Meticulous attention to detail
- Dedicated team player
- Strong interpersonal skills
- Time management
- Meeting planning
- Report development
- Legal administrative support
- Office Administration
- Microsoft Access
- Travel Arrangements Coordination
- Correspondence Management
- Team Collaboration
- Project Management
Accomplishments
- Increased office organization by developing more efficient filing system and customer database protocols.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Successfully planned and executed corporate meetings, lunches and special events for groups of 300 employees.
Timeline
Administrative Coordinator
Ac Transit
08.2022 - Current
Customer service
D&H Manufacturing
01.2008 - 04.2018
Collector
Collection Bureau of America
06.2007 - 12.2008
Sales Associate
Massage Envy
10.2006 - 05.2007
Receptionist
Plastic service center
01.2004 - 05.2007
Bachelor of Science - Criminal Justice
California State University - East Bay
Associate of Applied Science - Administration of Justice
Merritt College
Certificate of Paralegal - Paralegal Studies
Merritt College
High School Diploma -
Milpitas High
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