RACHELE LEE

-Served food and beverages promptly with focused attention to customer needs.

-Worked with POS system to place orders, manage bills, and handle complimentary items.

-Cultivated warm relationships with regular customers.

-Maintained clean and organized dining areas to uphold restaurant hygiene standards.

-Set positive tone for entire dining experience as first point of contact for incoming guests.

-Bussed and reset tables to keep dining room and work areas clean.

-Answered customer questions about hours, seating, and menu information.

-Supported servers, food runners, and bussers with keeping dining area ready for every guest.

-Took to-go orders by phone, answered customer questions, and informed of accurate wait times.

-Monitored seating area and checked restrooms regularly to keep spotless.

-Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

-Gained technical and practical skills pertaining to each machine necessary for the store’s operation

-Acted as the primary liaison for customer service and relations, resolving presented customer issues efficiently and politely

-Operated with a high level of composure while multi-tasking, handling product creation and maintenance at the same time

-Managed flower shop as sole store clerk on shift, handling physical and over-the-telephone interactions simultaneously

-Assisted in store deliveries during impacted holidays such as Valentine’s Day, being responsible for over $3,000 in revenue

-Conceptualized and created special flower arrangements for specific customer-requested events such as weddings and parties