Rachel E. Ramirez
San Diego,CA
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology.
Collaborative administrative professional with strong task prioritization and organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position in your company. Ready to help team achieve company goals.
Experienced Administrative / Medical Assistant with over 16 years of experience in Medical field Cardiac / Labor and delivery / Hospice / medical offices and more. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Front Receptionist /Medical Appointment Scheduler
Southern California Regenerative Medical (SDPRC)
01.2022 - 12.2022
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Kept detailed records of office inventories and placed orders for more supplies.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Clinical Lead Non RN
Sharp Chula Vista Medical Center
03.2018 - 09.2021
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.
- Evaluated nursing practices and processes and made changes using Daily management solutions.
- Encouraged employee participation in redesigning systems and processes to minimize risk of harmful errors.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Advocated for and strived to protect health, safety and rights of patient.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Cared for patients in 32-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Unit Clerk /CNA -Cardiac /CHF
Sharp Chula Vista Medical Center
12.2013 - 03.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained client medical history, medication information, symptoms and allergies.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Front Reception Admissions , Transfers and Discharges.
Patient Care Technician
Sharp Grossmont Hospital
08.2013 - 12.2013
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with Births and after care of mother's and babies.
CNA / Unit Clerk -Hospice Inpatient Care Center
San Diego Hospice And The Institute Of Palliative Medicine
02.2007 - 01.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 24-bed unit by continuously checking in with patients and families and quickly providing care.
- Assisted with End of life care and Wound care.
- Front Receptionist duties as well as transcription on medical orders and Charting software.
Education
CPR Certification - CPR /AED / First Aid
01.2023
No Degree - Fire Response Training
07.2021
No Degree - Med Sled Training in A Emergency Response
03.2021
No Degree - Safe Patient Mobilization COACH
09.2020
PCAT Program (HHS, CNA , Administrative ) - Nursing Assistance / Administrative
06.2006
GED -
01.2000
Skills
- Operational Requirements
- Patient Follow-Up
- Patient Relations
- Collecting Intake Information
- Software Applications
- Quality Patient Care
- Critical Thinking
- Appointment Booking
- Appointment Scheduling and Confirmation
- Computer Proficiency
- Clerical Support
- Patient Referral
- Timely Processing
- Multi-Line Telephone System Control
- Data Entry
- Online Systems
- Patient Admission
- Office Supplies and Inventory
- Information Assistance
- Regulatory Filings
- Schedule Management
- Reading Comprehension
- Authorization Coordination
- Reception Oversight
- Organization and Time Management
- Insurance Authorizations
- Adaptable and Flexible
- Accurate Recordkeeping
- BLS Certified
- Regulatory Documentation
- Equipment Troubleshooting and Maintenance
- Mail Systems
- HIPAA Requirements
- Medical Terminology Knowledge
- Office Coordination
- Administrative Office Operations
- Payment Scheduling and Collection
- Processing Documents
- CPR Certified
- Complex Problem-Solving
- Calendar and Appointment Management
Languages
Spanish
Professional Working
Timeline
Front Receptionist /Medical Appointment Scheduler - Southern California Regenerative Medical (SDPRC)
01.2022 - 12.2022
Clinical Lead Non RN - Sharp Chula Vista Medical Center
03.2018 - 09.2021
Unit Clerk /CNA -Cardiac /CHF - Sharp Chula Vista Medical Center
12.2013 - 03.2018
Patient Care Technician - Sharp Grossmont Hospital
08.2013 - 12.2013
CNA / Unit Clerk -Hospice Inpatient Care Center - San Diego Hospice And The Institute Of Palliative Medicine
02.2007 - 01.2013
American Heart Association - CPR Certification, CPR /AED / First Aid
CAL FIRE - No Degree, Fire Response Training
Sharp Institute - No Degree, Med Sled Training in A Emergency Response
Sharp Institute - No Degree, Safe Patient Mobilization COACH
Maric College - San Diego - PCAT Program (HHS, CNA , Administrative ) , Nursing Assistance / Administrative
Mid City Campus SD Continuing Education - GED,
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