Rachele Reeves
La Pine,OR
Overview
11
11
years of professional experience
Work History
Operations Manager
Aspen Dental
Keizer, OR
07.2025 - Current
- Overseeing day to day operations of the dental practice.
- Effectively managing budget, resources, and metric goal progress to maximize clinic potential
- Responding to billing, insurance claims and questions
- Increasing sales and usage of corporate coupons, add-ons, and promotions to increase office run rates.
Social Services Director
Avamere
Bend, OR
12.2023 - 06.2025
- Developed care plans by coordinating with healthcare professionals and family members for client support.
- Implemented referral systems to connect clients with local assistance resources effectively.
- Conducted assessments of client needs, ensuring tailored service delivery.
- Collaborated with other departments to enhance service efficiency.
- Guided staff in resolving complex cases with strategic support.
- Evaluated client needs through assessments for compassionate service provision.
Appeals and Grievances Coordinator
Pacific Source Health Plans
Bend, OR
06.2023 - 10.2023
- Coordinated appeal processes between members and healthcare providers to ensure efficient resolution.
- Communicated appeal and grievance statuses to members, fostering transparency and trust.
- Analyzed grievance trends to identify improvement opportunities in service delivery.
- Maintained up-to-date knowledge of healthcare regulations impacting claims processing.
- Evaluated proposed policy changes affecting appeals and grievances handling for compliance.
Social Service Specialist 1 - Child Welfare
State Of Oregon, ODHS
Bend, OR
12.2021 - 02.2023
- Directed protective placement, case management, and family reunification activities.
- Maintained comprehensive case history records and authored detailed reports.
- Implemented targeted social service interventions to achieve treatment objectives.
- Conducted interviews with children and involved parties to evaluate safety and intervention needs.
- Assisted in preparing testimony and documents for family court interventions, collaborating with Assistant Attorney General.
- Testified on behalf of State of Oregon in child abuse investigation cases.
- Facilitated family visits per court-mandated orders to promote reunification.
- Coordinated temporary placements for children removed from unsafe environments.
- Case management and regulatory compliance
- Effective communication
- Project management and staff supervision
- Task prioritization
- Administrative management
- Solution driven mindset
Facilities and Maintenance Manager
DentaQuest
OR
11.2017 - 11.2020
- Monitored safety compliance across 83 locations to uphold strict standards and safeguard team members.
- Optimized supply levels to align stock with anticipated needs for all offices in 5 states.
- Scheduled routine maintenance and repairs for HVAC and dental equipment, ensuring operational efficiency.
- Managed maintenance team by creating work schedules, assigning tasks, and supervising daily operations.
- Evaluated dental, storage, and corporate facilities to establish maintenance protocols adhering to Oregon and Washington regulations.
- Cultivated vendor relationships to ensure seamless service arrangements across various operations.
- Planned and executed solutions for technical issues related to building maintenance and dental equipment projects.
Regional Office Manager
Advantage Professional Management
Oregon
10.2014 - 10.2017
- Recruited, hired, and developed office teams to deliver exceptional patient care.
- Achieved revenue targets through effective management of scheduling, receivables, and operational expenses.
- Ensured cleanliness and safety of facilities and equipment for optimal patient protection.
- Supervised over 100 dental providers, hygienists, and support staff across seven regional offices.
- Monitored dental pre-authorizations and referrals to ensure timely specialized care.
- Managed compliance with state regulations for regional specialized patient care schedules.
- Trained all staff on new policies while providing direct supervision and ongoing development.
Summary
Resourceful manager with a proven track record of coordinating operations across diverse departments, driving efficiency, and achieving significant cost reductions. Inspirational leadership abilities and a solution-oriented mindset facilitate streamlined processes and enhanced organizational performance. A commitment to maintaining high-quality service and performance standards ensures adaptability in the face of new challenges. Exceptional interpersonal skills help contribute to success in independent role, while creating a productive work environment. Strong work ethic is built into my personality.
Education
Bachelor of Science - Human Development & Family Science in Human Service
Oregon State University
Bend, ORAssociate of Science - Sociology
Central Oregon Community College
Bend, ORAssociate of Arts - Communications
Central Oregon Community College
Bend, ORSkills
Performance monitoring
Incidents management
Production
Marketing
Performance reporting
Regulatory compliance
Building and facility management
Leadership
Excellent Communicator
Timeline
Operations Manager
Aspen Dental
07.2025 - Current
Social Services Director
Avamere
12.2023 - 06.2025
Appeals and Grievances Coordinator
Pacific Source Health Plans
06.2023 - 10.2023
Social Service Specialist 1 - Child Welfare
State Of Oregon, ODHS
12.2021 - 02.2023
Facilities and Maintenance Manager
DentaQuest
11.2017 - 11.2020
Regional Office Manager
Advantage Professional Management
10.2014 - 10.2017
Associate of Arts - Communications
Central Oregon Community College
Bachelor of Science - Human Development & Family Science in Human Service
Oregon State University
Associate of Science - Sociology
Central Oregon Community College