Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachele Smith

Houston,TX

Summary

Dynamic professional with a proven track record, excelling in high-volume call management and customer satisfaction. Demonstrates strong organizational skills and empathy, consistently resolving complex issues and enhancing client relationships. Adept at identifying sales opportunities, contributing to revenue growth while maintaining a commitment to quality assurance and effective communication.

Overview

6
6
years of professional experience

Work History

Virtual Receptionist

Maps Communications
03.2022 - 05.2025
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
  • Assisted in the reduction of hold times by efficiently routing callers to available team members or taking detailed messages when necessary.
  • Served as an integral part of the virtual reception team through consistent reliability and punctuality during scheduled shifts.
  • Resolved customer issues quickly with timely communication between relevant parties while maintaining a professional demeanor at all times.
  • Aided in new employee training by sharing valuable insights from personal experiences as well as providing constructive feedback throughout their learning process.
  • Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
  • Managed a high volume of inbound calls, providing efficient service and support for clients.
  • Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
  • Provided exceptional support during peak call periods through effective multitasking skills while remaining calm under pressure.

Call Center Representative

ATT
01.2021 - 03.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Maintained high-quality standards through thorough knowledge of products, services, and company policies.
  • Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Supervisor

Primerica
02.2019 - 01.2021
  • Successfully met or exceeded sales quotas consistently through strategic planning, effective communication skills, and a commitment to understanding client needs.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Generated quotes and proposals for clients to match individual needs.
  • Expanded client base by generating referrals from satisfied customers and networking within the community.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Education

Associate of Science - Buisness Administration

Delgado Community College
New Orleans, LA

Skills

  • Strong organizational skills

  • Empathy and patience

  • Time management expertise

  • Customer Service-oriented

  • Problem-solving capacity

  • Active listening

  • Critical thinking

  • Call management

  • Quality assurance

Timeline

Virtual Receptionist

Maps Communications
03.2022 - 05.2025

Call Center Representative

ATT
01.2021 - 03.2022

Supervisor

Primerica
02.2019 - 01.2021

Associate of Science - Buisness Administration

Delgado Community College

Similar Profiles

CREATE PROFILE