Rachel E. Wood
Brecksville,OH
Summary
Natural leader and problem solver experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Hardworking and passionate job seeker with strong organizational. Ready to help team achieve company goals. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
12
12
years of professional experience
Work History
Client Services Manager
FIT Technologies
05.2023 - Current
- Excellent communication and interpersonal skills to build rapport and trust with clients and stakeholders
- Strong problem-solving and analytical skills to identify and resolve issues and deliver solutions that meet client needs and expectations
- Ability to manage multiple projects and prioritize tasks effectively to ensure timely and quality delivery of services
- Flexible and adaptable in a high pace environment
- Knowledge of the industry, market trends, best practices and relevant regulations to provide strategic advice and guidance to clients
- Leadership and team management skills to motivate, coach and develop staff and foster a collaborative and high-performance culture
- Proficient in Microsoft suite
- Worked closely on a committee to implement Hubspot and Panda Doc company wide
- Trained internally on process improvements as well as externally with clients on new project rollouts and annual cybersecurity improvements
- Managed multiple high level accounts with outstanding satisfaction
- Scheduled and attended meetings with clients and prospective clients as requested.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Set a company record for largest data services project ever sold
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
Co-Owner
Chris Wood's Painting LLC
04.2012 - 05.2023
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Established foundational processes for business operations.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
Education
High School Diploma -
Northeast High School
Saint Petersburg, FLSkills
Team Leadership
Technical Proficiency
Account Management
Business Development
Managing Operations and Efficiency
Negotiation and Conflict Resolution
Microsoft Proficient
Budget Management
Client Retention
Flexible and Adaptable
Networking
Process Improvement
Timeline
Client Services Manager
FIT Technologies
05.2023 - Current
Co-Owner
Chris Wood's Painting LLC
04.2012 - 05.2023
High School Diploma -
Northeast High School
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