Rachelee Fareed

Customer service professional with a proven ability to learn new systems and processes also adapt to rapidly changing environments with ease. Work with teachers, nurses and other administrators as a team player who pays attention to details and is committed to delivering excellent results.

• Supervised, coordinated, directed, and monitored staff activities to ensure prompt, courteous, and accurate responses are provided to customers
• Monitored efficiency and quality efforts of personnel and provided training and coaching
• Interacted with diverse levels of internal and external personnel to develop and maintained effective communication to resolve issues and inquiries
• Ensured adherence to departmental and call service center policies, procedures, and practices
• Prioritizes and assigned work to employees and initiate corrective measures to resolve

• Prepared, sorted searched and filed materials, correspondence and forms
• Maintained and established files, manuals in accordance with prescribed filing system procedures
• Retrieved information from company files and documentation; verified accuracy of the information
• Received, time stamps, routes, and/or distributed information in accordance with company methods
• Performed data entry into specialized computer systems used to track and log various company records