RACHEL FALZONE
MEDFORD,NY
Summary
With a versatile background across security, hospitality, sales, and management, I bring years of experience in delivering exceptional customer service, ensuring safety and security, and boosting sales. Skilled in leading teams, implementing operational strategies, and achieving business goals, I pride myself on attention to detail and a commitment to excellence. My track record speaks to consistently exceeding expectations and driving success in diverse organizational settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AIR SAMPLING TECHNICAN
CRUZ ENVIRONMENTAL SERVICES INC.
06.2024 - Current
- Gathered and tested samples and collected data on the job site
- Conducted air testing to identify and address potential environmental hazards
- Collaborated with a cross functional teams to develop and maintain environmental programs and policies
- Commuted to various customers locations in New York
- Conducted daily site inspections to ensure compliance with environmental regulations and identified areas for improvement
SECURITY GUARD
MAXIMUM SECURITY
11.2023 - Current
- Monitored video surveillance cameras
- Provided assistance to individuals in need
- Conducted routine patrols of premises to deter unauthorized activity and ensure a safe and secure environment
- Maintained company vehicle to ensure operational efficiency, safety, and compliance with regulations
- Identified and responded to suspicious behavior and document observations
- Escalated incidents requiring law enforcement intervention for prompt resolution
BARTENDER
FELT BILLARD
08.2021 - 11.2023
- Provided exceptional customer service, meeting guests' needs with professionalism and friendliness
- Ensured safety standards, managed inventory, and maintained a well-stocked bar area
- Executed thorough cleaning and organization tasks
- Crafted and served beverages creatively, exceeding guest expectations
SALES CONSULTANT
SLOMIN'S SHIELD
02.2017 - 12.2022
- Managed inbound calls, efficiently scheduling appointments and maintaining customer engagement
- Conducted comprehensive client consultations, tailoring service contracts to individual needs
- Consistently ranked among the top 3 performers, showcasing exceptional sales
- Implemented innovative strategies to expand the client base and boost revenue
OPERATIONS MANAGER
ENDLESS SUMMER TANNING
08.2018 - 04.2020
- Developed and implemented employee schedules and training programs to optimize staffing levels and enhance team performance
- Orchestrated promotional sales and events, resulting in increased customer engagement and sales revenue
- Effectively addressed customer inquiries, concerns, and complaints, ensuring high levels of satisfaction and retention
- Fostered a positive work environment by providing guidance, support, and mentorship to team members, leading to improved morale and productivity
Education
High School Diploma -
PATCHOGUE MEDFORD HIGH SCHOOL
MEDFORD, NY06.2018
Skills
SALES EXPERTISE NEGOTIATION SECURITY AND SURVEILLANCE OPERATIONAL MANAGEMENT CUSTOMER SERVICE EXCELLENCE HOSPITALITY ORGANIZATIONAL SKILLS ATTENTION TO DETAIL SCHEDULING APPOINTMENT SETTING TIME MANAGEMENT ADAPTABILITY TEAM LEADERSHIP CONFLICT RESOLUTION TECHNICAL PROFICIENCY: EVENT PLANNING TRAINING AND DEVELOPMENT
Certification
- SECURITY GUARD LICENSE
- ASBESTOS PROJECT MONITOR
- AIR SAMPLING TECHNICAN
Timeline
AIR SAMPLING TECHNICAN
CRUZ ENVIRONMENTAL SERVICES INC.
06.2024 - Current
SECURITY GUARD
MAXIMUM SECURITY
11.2023 - Current
BARTENDER
FELT BILLARD
08.2021 - 11.2023
OPERATIONS MANAGER
ENDLESS SUMMER TANNING
08.2018 - 04.2020
SALES CONSULTANT
SLOMIN'S SHIELD
02.2017 - 12.2022
High School Diploma -
PATCHOGUE MEDFORD HIGH SCHOOL