Rachel G. Coker
Silver Spring,MD
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Excellent communicator, strong organizational skills and recognized for staff development leading to high performing teams.
Overview
13
13
years of professional experience
Work History
Assisted Living Director,
Kensington Park Senior
Kensington, MD
04.2021 - Current
- Manage and oversee the day-to-day operations of the assisted living building
- Conduct clinical assessment for new residents and provide details on care levels and fees
- Conduct clinical evaluation of current residents every six months and as needed based on change in condition
- Schedule and run family care conferences and provide updates to families
- Ensure the community is up to date on state regulations
- Conduct annual performance appraisal/evaluations for over 30 staff members across 3 departments
- Oversee and manage different department including concierge, care, nursing, and programming
- Work with directors of other departments in making sure resident's needs are met and assisted living department has resources needed
- Oversee staffing and ensure department is working within its budget
- Give report quarterly on quality assurance of the assisted living department
- Ensure department data are entered into balanced scorecard monthly
- Ensure residents state service plans are up to date
- Ensure any incident warranting self-report is sent to state within 24hrs of incident
- Manage and direct all communication with families, direct and delegate to staff as needed
- Led, directed, and motivated others to innovate and excel.
- Works in fast-paced environment with competing demands for time and attention.
- Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
- Successfully negotiated client contract renewals to create increased revenue.
- Direct day-to-day administrative and operational functions for 65 bed facility, providing guidance and leadership to over 30 employees across more than 4 departments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Designed and introduced leadership development, coaching, and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Assisted Living Coordinator
Kensington Park Senior Living
Kensington, MD
01.2015 - 03.2021
- Supervise a staff of 30, manage facility CNAS schedules, and address call outs and other staffing issues
- Update residents service plans, participate in family meetings and care plans reviews
- Update residents information as the need arises, coordinate doctor’s appointment with Nursing Team
- Conduct group interview for incoming team members, coordinate interviews with Director and Executive Director
- Set up and coordinate trainings for new team members.
- Scheduled all assignments and managed time off requests.
- Evaluated team performance and care quality.
- Ordered supplies according to budget limitations and expected use levels.
- Managed over 30 employees caring for 65 residents.
- Developed, improved and implemented policies to optimize costs, care and satisfaction of both employees and residents.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Certified Nursing Assistant
Sunrise Senior Living
Silver Spring, MD
01.2014 - 01.2015
- Assist residents with Activities of Daily living, assist with meals
- Accompanied residents to doctor appointments as needed, accompanied residents on shopping as needed.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
PROGRAMME MANAGER
Rights and Rice Foundation, RRF
Cooper Road Junction Paynesville, Monrovia, Liberia, Liberia
12.2011 - 05.2013
- Headed and control Natural Resource Governance (NRG) Local Development Planning project funded by German International Cooperation (GIZ);
- Oversee and supervised three field staff and three office staff
- Trained project management committees in advocacy and lobbying, group management, project management and supervision
- Oversee and manage adult literacy programs in nine mining communities in Cape Mount, Gbarpolu and Bomi counties
- Train and supervised six staff members in these communities, manage budget for said programs, disburse funds needed for project operation and distributed per diem to field officers
- Attended and participated in meetings with stakeholders, local government officials, and partners to provide updates on the local development planning process
- Conducted meetings on regularly with donors and give the status of the project
- Compiled nine development plans of nine communities in Bomi, Cape Mount and Gbarpolu counties
- Settled disputes between Project Management Committee members and local authorities and, Compiled and submitted monthly report to Head of program and subsequently to donor.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Monitored progress of programs, using and applying programming documents, program directives and other program material.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
Field Officer
Rights and Rice Foundation, RRF
Cooper Road Junction Paynesville, Monrovia, Liberia, Liberia
01.2011 - 01.2012
- Trained Project Management Committees in nine mining Communities in Bomi, Grand Cape Mount and Gbarpolu Counties
- Supervised activities of these committees’ members and closely monitored projects undertaken by the project management committees
- Compiled weekly and monthly report to be sent to donors
- Settled disputes between community leaders and artisanal miners
Field Supervisor
Actions For Genuine Democratic Alternative (AGENDA
Benson, Monrovia, Liberia, Liberia
01.2010 - 11.2010
- Recruited and trained researchers for the Governance and Transparency Fund Project
- Monitored and evaluated survey work done by field researchers
- Reviewed survey questionnaires and subsequently carry on data entry
- Distributed perdimes and other funds needed to carry on the research
- Evaluated performance and progress, and made proactive adjustments.
- Investigated issues and developed effective solutions.
- Planned and scheduled field activities according to set timelines and order of operations.
- Kept teams on task to complete milestones on time.
- Communicated with stakeholders on job milestones.
Research Supervisor
Actions For Genuine Democratic Alternative (AGENDA
Monrovia, Liberia
06.2009 - 12.2009
- , Supervised and served as field research coordinator for four (4) counties including Bomi, Cape Mount and Gbarpolu
- Distributed perdiems and other funds needed for the successful implementation of the project
- Monitored logistics given out to each researcher in every county mentioned
- Received report weekly from field researcher and reported on a weekly basis also, on project progress county by county.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Gathered and organized information for research purposes.
- Collaborated with team members to initiate best practices to achieve organizational goals.
- Established strategic goals for broad-scale research through acquisition of appropriate funding and program support.
Researcher
Actions For Genuine Democratic Alternative (AGENDA
, Liberia
01.2009 - 06.2009
- Interviewed targeted groups and entered data given on questionnaires
- Provided report to the research supervisor
- Conducted focus group discussion to have more insight on the topic
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Gathered and organized information for research purposes.
- Collaborated with team members to initiate best practices to achieve organizational goals.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
Data Entry Clerk
Genuine Democratic Alternatives, AGENDA
, Liberia
02.2008 - 08.2008
- Reviewed questionnaires brought from field survey and entered data into the system Performed other tasks as was delegated by the Project Officer
- Scanned documents and saved in database to keep records of essential organizational information.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Compiled data and reviewed information for accuracy prior to input.
- Organized, sorted and checked input data against original documents.
- Sent completed entries for evaluation and final approval.
- Identified data entry errors and reported to necessary departments.
- Documents completed work in appropriate logbooks.
Intern
Genuine Democratic Alternatives
Benson, Monrovia, Liberia, Liberia
01.2008 - 03.2008
- Monitored the program department and aid during project implementation and round table discussion
- Answered incoming telephone calls, took down messages and provided information.
- Delivered clerical support by handling range of routine and special requirements.
- Restocked office supplies and retrieved files for staff.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
Education
Bachelor of Science - Healthcare Administration and Management
Colorado State University Global
Colorado City, CO12.2022
BCAT Certified -
BCAT Resaearch Center
2021
Certificate of Completion Assisted Living Manager Course -
Prince George’s Community College
2016
Certified Nursing Assistant -
Care XPert Academy
Silver Spring, MD2015
Certificate of Completion Conflict Transformation Across Cultures - undefined
SIT Graduate Institute
2013
Bachelor of Arts - Sociology and Mass Communication
African Methodist Episcopal University
Monrovia, Liberia11.2010
Certificate of Participation Simeon Freeman leadership building workshop -
Training
Liberia2010
Certificate, Computer Operator Alpha Co -
Operative Computer School
Liberia2005
High School Diploma -
Haywood Mission Institute
Liberia2004
Skills
- Mentoring
- Team motivation
- Personnel management
- Training
- Human Resource Development
- Community Development
- Capacity Building
- Nonprofits
- Program Development
- Intercultural Communication
- Qualitative Research
- Leadership
Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Assisted Living Director,
Kensington Park Senior
04.2021 - Current
Assisted Living Coordinator
Kensington Park Senior Living
01.2015 - 03.2021
Certified Nursing Assistant
Sunrise Senior Living
01.2014 - 01.2015
PROGRAMME MANAGER
Rights and Rice Foundation, RRF
12.2011 - 05.2013
Field Officer
Rights and Rice Foundation, RRF
01.2011 - 01.2012
Field Supervisor
Actions For Genuine Democratic Alternative (AGENDA
01.2010 - 11.2010
Research Supervisor
Actions For Genuine Democratic Alternative (AGENDA
06.2009 - 12.2009
Researcher
Actions For Genuine Democratic Alternative (AGENDA
01.2009 - 06.2009
Data Entry Clerk
Genuine Democratic Alternatives, AGENDA
02.2008 - 08.2008
Intern
Genuine Democratic Alternatives
01.2008 - 03.2008
Bachelor of Science - Healthcare Administration and Management
Colorado State University Global
BCAT Certified -
BCAT Resaearch Center
Certificate of Completion Assisted Living Manager Course -
Prince George’s Community College
Certified Nursing Assistant -
Care XPert Academy
Certificate of Completion Conflict Transformation Across Cultures - undefined
SIT Graduate Institute
Bachelor of Arts - Sociology and Mass Communication
African Methodist Episcopal University
Certificate of Participation Simeon Freeman leadership building workshop -
Training
Certificate, Computer Operator Alpha Co -
Operative Computer School
High School Diploma -
Haywood Mission Institute
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